Installation failed, How to fix?

New Here ,
Feb 14, 2015 Feb 14, 2015

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When i go to download Adobe Illustrator from the cloud, it says installation failed. How to fix

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Community Expert ,
Feb 14, 2015 Feb 14, 2015

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<forum error - ignore>

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New Here ,
Mar 17, 2016 Mar 17, 2016

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what is a cc desktop app (I'm on mac)

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Community Expert ,
Aug 27, 2022 Aug 27, 2022

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the forum is glitchy today, so responses to posts are not always being applied to the correct thread.

 

anyway @deborahd26314830, you should install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Participant ,
Aug 27, 2022 Aug 27, 2022

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To fix these errors, follow the given steps.
Create a new local user account with administrator privileges for your machine.
Sign in to your machine using that account.
Uninstall the Creative Cloud desktop app using the Creative Cloud desktop app uninstaller.
Download the Creative Cloud desktop app.

 

 

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