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Installation failed, How to fix?

New Here ,
Feb 14, 2015 Feb 14, 2015

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When i go to download Adobe Illustrator from the cloud, it says installation failed. How to fix

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Community Expert ,
Feb 14, 2015 Feb 14, 2015

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<forum error - ignore>

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New Here ,
Mar 17, 2016 Mar 17, 2016

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what is a cc desktop app (I'm on mac)

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Community Expert ,
Aug 27, 2022 Aug 27, 2022

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the forum is glitchy today, so responses to posts are not always being applied to the correct thread.

 

anyway @deborahd26314830, you should install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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