Installation failed Photoshop CC 2015

[stph06]

Hi, I have succesfully install Trial Adobe Illustrator, but I'm not sure why Trial Photoshop can't be install.

I have follow the intruction for 'Exit Code 7' but nothing works. (https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html)

https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html )

I've also run everything under 'Run As Administrator'.

PC:

Windows 7 Home Premium

Intel i3

Error encountered:

First try:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

----------- Payload: Adobe Photoshop CC 2015 Core 16.0.0.0 {793C2BF7-A4FE-4608-91C9-9282C5801C21} -----------

ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{793C2BF7-A4FE-4608-91C9-9282C5801C21}\_17_dc63989fd9a77a18c3fe172ac4ddc304" to "C:\Program Files\Adobe\Adobe Photoshop CC 2015\amtlib.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 18)

-------------------------------------------------------------------------------------

Second try:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

----------- Payload: Adobe Photoshop CC 2015 Core 16.0.0.0 {793C2BF7-A4FE-4608-91C9-9282C5801C21} -----------

ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{793C2BF7-A4FE-4608-91C9-9282C5801C21}\_1809_93ee9ae6c6d823afb04cbe08ef1a1392" to "C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\DynamicLinkMediaServer\AudioRenderer.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 818)

-------------------------------------------------------------------------------------

How do I solve this?

[shellyt77900015]

Hi Stephtoh06,

Please follow the steps below :

• Please sign out from Creative Cloud. Please refer Sign in and sign out to activate Creative Cloud apps
• Please delete temporary files from C:\Users\<User Name>\AppData\Local\Temp
• Give full permission to C:\Program Files (x86)\Common Files\Adobe\ and C:\Program Files\Adobe\
• Sign into the Creative Cloud again and try to install the Photoshop.

Please let us know if you face any further issues.

Regards,

Shelly

[stph06]

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Preview CC 1.0.0.0 {A3B6E381-F2E8-47CD-87B4-96B1E3FF61D3} -----------

ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{A3B6E381-F2E8-47CD-87B4-96B1E3FF61D3}\_2052_3ee4c568d0054f5b21d63d4fe818c79c" to "C:\Program Files\Common Files\Adobe\Plug-Ins\CC\Generator\preview.generate\node_modules\ws\build\Release\bufferutil.node" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2053)

----------- Payload: Adobe Photoshop CC 2015 Core 16.0.0.0 {793C2BF7-A4FE-4608-91C9-9282C5801C21} -----------

ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{793C2BF7-A4FE-4608-91C9-9282C5801C21}\_12_627d4d9042b0bd924bfc683253a77397" to "C:\Program Files\Adobe\Adobe Photoshop CC 2015\AGF3DPrinterDriver.exe" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 13)

-------------------------------------------------------------------------------------

Unfortunately, it failed again

Not sure where I did wrong but I follow all the steps.

Would you please guide me through the 'full permission' for those folder? (maybe I didn't do it well)

[shellyt77900015 · Accepted solution]

Hi Stephton06,

Please End Task all Adobe related processes which are Creative Cloud, CoreSync, CCLibrary, CCXProcess, Adobe CEF Helper, Adobe Desktop Services, Adobe IPC broker, Adobe Crash Daemon from Task Manager. Then follow the steps below to assign permissions to C:\Program Files (x86)\Common Files\Adobe\ and C:\Program Files\Adobe

1. Right click on Adobe Folders and select on Properties.
2. Select Security Tab from Properties Dialog box.
3. Click Edit and a Security Tab opens in a new window
4. Click Add
5. Type everyone and click on Check Names
6. Click OK
7. Now select Users one by one from "Group or User Names" Box and check Full Control checkbox.
8. Click Apply and Ok.

You may also refer File and Folder Permissions

If the above steps don't work then please rename C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{793C2BF7-A4FE-4608-91C9-9282C5801C21}\_12_627d4d9042b0b d924bfc683253a77397" to {793C2BF7-A4FE-4608-91C9-9282C5801C21}\_12_627d4d9042b0b d924bfc683253a77397.old and try to install Photoshop again.

Please let us know if you still face any issues.

Regards,

Shelly

[stph06]

Hi again...

I have successfully install Photoshop CC!

Thanks alot for helping, Shelly and Jeff

Your help is appreciated~

[shellyt77900015]

You're welcome Stephton06

[federicar31277857]

Thank you!!!! ❤️

[Jeff A Wright]

Stephtoh06 in addition to Shelly's suggestion I would also recommend reviewing Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | Adobe Creative Suite 5.... which discusses steps on how to resolve these types of file permission errors.  You are welcome to update this discussion if you have any questions on how to resolve the current error.

[Astrid1111]

Struggled with a similar problem. Turning off file system shield in Avast (anti virus) solved it for me

[tscmng]

Thanks a lot for the solution. I have faced with same problem. After switching off avast system shield Muse CC 2015.1 has been installed successfully.

[Viragored]

Me too - I struggled with this for ages, but found the same solution as Astrid1111 - I disabled Avast shields and the installation just worked as it should.

[j0hnm4t3]

Switching off Avast worked for me too, just for the record. Thanks Viragored and Astrid1111 !