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installation failed

davidl25996677
New Here ,
Apr 14, 2016 Apr 14, 2016

unable to install Photoshop elements 14 because of installation failed error. It says the product you are trying to install is not an adobe genuine software and appears to be counterfeit. I used the serial number I got off of my account on adobe, under downloads.

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correct answers 1 Correct answer

Bani Verma Adobe Employee
Adobe Employee , Apr 27, 2016 Apr 27, 2016

Hi Davidl25996677,

Kindly change the gatekeeper settings of your Mac, as that could be the reason behind this message:

OS X: About Gatekeeper - Apple Support

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replies 3 Replies 3
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Kanikas Adobe Employee
Adobe Employee ,
Apr 14, 2016 Apr 14, 2016

Hi,

Kindly refer the links below for help ::

Warning: "Adobe Genuine Software Validation Failure..." in Windows

Installer wrongly claims this is counterfeit software. I paid for it. How can I contact customer sup...

Installation Failed Adobe Genuine Software Verificaion Failure The Product you are trying to install...

Hope this resolves the issue !!!

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vanessa3396815
New Here ,
Apr 14, 2016 Apr 14, 2016

I am having the same problem with Adobe Photoshop Elements. I just bought the program today Sigh!AdobePhotoshopElements14.jpg

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Bani Verma Adobe Employee
Adobe Employee ,
Apr 27, 2016 Apr 27, 2016
LATEST
In Response To vanessa3396815

Hi Davidl25996677,

Kindly change the gatekeeper settings of your Mac, as that could be the reason behind this message:

OS X: About Gatekeeper - Apple Support

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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