Installation Issues: How do I start from zero... all was wrong!

[ruiz525]

This is not my first time using Adobe products and seams like it is... ALL WHAT I DID WAS WRONG !!

- I started installation with LR4 running

- I changed the installation folder and now I can UNINSTALL IT with an error No. 2343

- Elements 12 doesn´t recognize my serial number sent

Two programs I tried to install:

PhotoShop Elements12

Elements 12

SO HOW DO I START FROM ZERO... cleaning cache, memory, previous files, etc in order to have a sucsess instalation?

Thanks anticipated

Roberto

[Jeffrey_A_Wright]

Ruiz525 have you tried the solution offered in "Error 2343.Specified path is empty" | Install | Photoshop Elements 10 | Windows - http://helpx.adobe.com/photoshop-elements/kb/error-2343-specified-path-empty.html?  Also what version of Windows are you using?  Finally is the second Elements 12 you are trying to install Premiere Elements 12?

[ruiz525]

Jeff thanks

I think that the link you sent me is the solution. I will try and will give my comments.

Windows 7

This is the issue with Photoshop Elelemnts 12

With Elements 12 is that the software doesn´t recognize my serial numbers. Two different issues...

Roberto

[Jeffrey_A_Wright]

Roberto if your serial number is not being accepted then please contact our support team to verify the validity of the serial number.  You can contact our chat support at http://adobe.ly/yxj0t6.