Installation not starting MacBook

[katherinel80105220]

I'm having issues trying to install Photoshop CC on my MacBook running MacOS 10.12.6.  I download the Photoshop Installer no problems, and then open the installer.  It asks me to log in (don't appear to be any issues) and then seems to start, but never gets past "Installing (0%) - CALCULATING TIME REMAINING" (it never shows a time remaining).

I have restarted the machine (no luck)

I have tried the installer cleanup tools (no luck)

I have deleted the installer .dmg file and re-downloaded it and started again (no luck)

I don't have any log files related to Adobe in ~/Library/Logs other than the one created by the cleanup tool so can't even see any errors to help me troubleshoot.

Unfortunately, I'm a bit stuck - would appreciate any help anyone can provide.  Thanks!

[kglad · Accepted solution]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials