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installation

New Here ,
Nov 12, 2022 Nov 12, 2022

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Bonjour, j'ai téléchargé la suite adobe depuis trois jours et me suis faite un compte étudiante en envoyant, biensûr mon attestation. Mais lorsque j'ouvre adobe creative je tombe sur le message suivant : ''Vous n'avez pas accès aux fonctionnalités de gestion des applications. Pour gérer les applications, une autorisation de votre administrateur informatique est peut-être requise.'' Je ne comprend pas ce qu'il faut faire car je ne peut tout simplement pas télécharger mon applications alors que le solde me sera débité d'ici 2 3 jours. Est ce que qqn aurait une réponse à cela? merci d'avance 

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correct answers 1 Correct answer

Community Expert , Nov 13, 2022 Nov 13, 2022

to contact adobe support: use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more

...

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Community Expert ,
Nov 12, 2022 Nov 12, 2022

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That means you have to contact your school for help

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New Here ,
Nov 13, 2022 Nov 13, 2022

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Thank you very much for the answer ! 🙂

I asked to the school director and he told me that the previous years none of  his students had this problem. But i think ill contact the adobe support tomorrow. 

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Community Expert ,
Nov 12, 2022 Nov 12, 2022

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Without any system information we can't realyl tell you much. It pretty much means what it says - you are running as a restricted user with limited privileges. At the very least you may need to do a right-click and choose "Run as Administrator" or sign out of your current user account and log on as administrator/ default owner of the machine. Anything more will require more specific information.

 

Mylenium

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New Here ,
Nov 13, 2022 Nov 13, 2022

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Thanks a lot for your answer!! 🙂

I never thought to try that. On my way to do this right now and if it still doesn't work i'll contact the adobe support tomorrow. 

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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to contact adobe support: use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Nov 15, 2022 Nov 15, 2022

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Thank you very much for your answer! 

Ill be carefull about the mails i receive after contacting the support 🙂

 

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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you're welcome.  (and yes, be suspicious of all emails whether from "adobe" or anyone else.)

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