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Installation

Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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Ich habe mein Elements auf 24 upgraded. nun habe ich eine 16 stellige Bestellnummer erhalten. Verlangt wird aber eine 24 stellige Eingabe. Wie und wo kann ich dieses Problem lösen?

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correct answers 2 Correct answers

Community Expert , Feb 29, 2024 Feb 29, 2024

Your order number is not your serial number. You will need to follow these instructions to get your serial number and you may need to reach out to the seller if this was not received. https://helpx.adobe.com/photoshop-elements/kb/find-serial-number-elements.html

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Community Expert , Feb 29, 2024 Feb 29, 2024

there are several possible ways to find/recover an adobe serial number.

 

1. search purchased materials: https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

2. you can check your account (if you purchased from or registered with adobe AND you remember the adobe id used to purchase/register), https://accounts.adobe.com

 

3. if your adobe program is installed on another computer you can recover its serial number from that computer,

 

(win:) http://www.belarc.com/free_download.html

...

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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Your order number is not your serial number. You will need to follow these instructions to get your serial number and you may need to reach out to the seller if this was not received. https://helpx.adobe.com/photoshop-elements/kb/find-serial-number-elements.html

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Community Beginner ,
Mar 08, 2024 Mar 08, 2024

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Danke, habe es gefunden

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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there are several possible ways to find/recover an adobe serial number.

 

1. search purchased materials: https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

2. you can check your account (if you purchased from or registered with adobe AND you remember the adobe id used to purchase/register), https://accounts.adobe.com

 

3. if your adobe program is installed on another computer you can recover its serial number from that computer,

 

(win:) http://www.belarc.com/free_download.html

(mac:) https://mac-product-key-finder.com/

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Community Beginner ,
Mar 08, 2024 Mar 08, 2024

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Danke, habe es realisiert

 

 

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Community Expert ,
Mar 08, 2024 Mar 08, 2024

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you're welcome.  which step allowed you to recover your serial number?

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