Installer was unable to access a critical file/directory, Error code 48

Community Beginner ,
Jun 07, 2015 Jun 07, 2015

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Hello everyone,

I seem to be having a problem installing Creative Cloud for my desktop (windows 7)

None of the answers online seem to be helping. I've tried redownloading the setup, restarted multiple times, and put it directly on my desktop but nothing seems to help.

Photoshop HAS been downloaded on the same exact computer before, but now that I've uninstalled and deleted many adobe folders, it doesn't want to install again.

I'm not very computer-savvy so a detailed answer would help a lot.

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correct answers 1 Correct answer

Community Expert , Jun 14, 2015 Jun 14, 2015

Step 1)

Click on the below link and open Photoshop Elements download link.

Do not close the page , simply keep it open.

Download Photoshop Elements products | 13, 12, 11, 10

Then click on below link and download direct Installer file  mentioned in step 2.

It will directly starts installation process right away.

Step 2)

For Windowshttp://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip

once you download the Zip file , Extract it inside C:Drive .

Then right click on Setup.exe file and s

...

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Adobe Employee ,
Jun 07, 2015 Jun 07, 2015

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Community Beginner ,
Jun 07, 2015 Jun 07, 2015

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The first link said to put it in Drive C, which I've already done.

The second link was dead end... also for Mac users.

The third was to disable my antivirus and run as an administrator, which I've also done.

For reference, here's my most recent PDApp log:

06/07/15 12:53:20:375 | [INFO] |  | ASU | OPM | OPM |  |  | 2812 | Build Version - 9.0.0.71
06/07/15 12:53:20:375 | [INFO] |  | ASU | OPM | OPM |  |  | 2812 | Logging Level verbosity Set  to 4
06/07/15 12:53:20:421 | [WARN] |  | ASU | OPM | OPM |  |  | 2812 |  Failed in getting serial Error is :14007
06/07/15 12:53:20:421 | [WARN] |  | ASU | OPM | OPM |  |  | 2812 |  Failed in getting serial Error is :14007
06/07/15 12:53:20:421 | [WARN] |  | ASU | OPM | OPM |  |  | 2812 | Failed in key1 generation
06/07/15 12:53:20:421 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 2812 | Failed in key1 generation
06/07/15 12:53:20:906 | [WARN] |  | ASU | OPM | OPM |  |  | 2812 |  Failed in getting serial Error is :14007
06/07/15 12:53:20:906 | [WARN] |  | ASU | OPM | OPM |  |  | 2812 | Failed in key3List generation
06/07/15 12:53:20:906 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 2812 | Failed in key3List generation
06/07/15 12:53:20:906 | [INFO] |  | ASU | OPM | OPM |  |  | 2812 | Schema version and schema compatibility version are same or greater than current

06/07/15 12:53:21:093 | [INFO] |  | ASU | OPM | OPM |  |  | 2812 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
06/07/15 12:53:21:093 | [INFO] |  | ASU | OPM | OPM |  |  | 2812 | No Record found for the input fields in opm_getValueForKey
06/07/15 12:53:21:093 | [INFO] |  | ASU | OPM | OPM |  |  | 2812 | Released OPM refrence successfully in opm_freeLibRef
06/07/15 12:53:26:453 | [INFO] |  | ASU | PIM | PIM |  |  | 2948 | Build Version - 3.0.0.74
06/07/15 12:53:26:453 | [INFO] |  | ASU | PIM | PIM |  |  | 2948 | Logging Level verbosity Set  to 4
06/07/15 12:53:26:468 | [INFO] |  | ASU | PIM | PIM |  |  | 2948 | Starting update workflow
06/07/15 12:53:26:468 | [ERROR] |  | ASU | PIM | PIM |  |  | 2948 | No package set is applicable for installation/download.
06/07/15 12:53:26:468 | [ERROR] |  | ASU | PIM | PIM |  |  | 2948 | Failed to parsing Application xml. PIM Error Code: 48

I'm not too sure what the errors mean...

Thanks for the help!

EDIT: In C:\Program Files\Common Files\Adobe, the Installers folder doesn't exist at all. Is this a problem?

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Community Beginner ,
Jun 10, 2015 Jun 10, 2015

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Bump.

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Community Beginner ,
Jun 13, 2015 Jun 13, 2015

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Bump #2.

I still haven't been able to get it to work... I believe I've tried everything I've seen on the internet, but it still doesn't work...

I've pretty much given up at this point...

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Community Expert ,
Jun 13, 2015 Jun 13, 2015

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Follow below steps :

Step 1)

Launch Task Manager, click on More Details option  and end all Adobe related tasks.

Step 2)

Navigate to C: > Program Files(x86) > " Common Files"  > Adobe .

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Unable to delete ?? try to rename . like OOBE-old.

Step 3)

Click on the below link and download Adobe Application manager and install the same using Run as Administrator option. :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process. and should get updated to Creative Cloud.

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Community Beginner ,
Jun 14, 2015 Jun 14, 2015

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Thanks for the reply.

It seemed to be working, until I got the following message:

Sorry, there seems to be a problem with the installation process (Error code: A12E1). For

troubleshooting tips, please visit our customer support page.

I'll try looking around for a solution, but any suggestions?

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Community Expert ,
Jun 14, 2015 Jun 14, 2015

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Step 1)

Click on the below link and open Photoshop Elements download link.

Do not close the page , simply keep it open.

Download Photoshop Elements products | 13, 12, 11, 10

Then click on below link and download direct Installer file  mentioned in step 2.

It will directly starts installation process right away.

Step 2)

For Windowshttp://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip

once you download the Zip file , Extract it inside C:Drive .

Then right click on Setup.exe file and select Run as Administrator option .

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Community Beginner ,
Jun 15, 2015 Jun 15, 2015

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It worked!

Thanks a lot!

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Community Expert ,
Jun 15, 2015 Jun 15, 2015

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Glad to hear that.

You are welcome

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New Here ,
Apr 28, 2022 Apr 28, 2022

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LATEST

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New Here ,
Jul 07, 2015 Jul 07, 2015

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Error code 43 on mac. 

Not error code 48.  Are they one in the same?

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New Here ,
Nov 30, 2015 Nov 30, 2015

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This worked perfectly! Thank you!!!

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