Installer won't accept username and password on MacBook Air

[Heidi24226719eqno]

I have Adobe Creative Cloud installed on my Dell laptop but would like to install it on my new Macbook Air. I can sign into Adobe on my macbook and download the installer (for Creative Cloud or any app) but when I enter my log-in information, the log-in screen just shakes and doesn't let me proceed. Like it doesn't accept my username and password. I've changed/updated my password and signed out of all devices, but still no. Thoughts?

[Heidi24226719eqno · Accepted solution]

Nevermind, sorry - I realized it wanted me to use my macbook login info, not adobe. Which is stupid, lol.

[kglad]

that's an os, not adobe issue.