installing adobe

[Robin25635362mnc2]

I wanted to view my visa statement on line in the internet banking of my bank. I was told I needed to renew my adobe which I did and I still cannot see my statements. Very frustrating.

[AxelMatt]

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

[Test Screen Name]

I wonder if you are seeing a message instead, something like "to view this file you will need Acrobat Reader", that sort of thing? If so, please show a screen shot of the whole window, including the window title,menus and so forth, but no personal info. Thanks, if it's what I think, we can help.