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Installing CS 6 on High Sierra

Community Beginner ,
Dec 28, 2022 Dec 28, 2022

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Hi, I tried to reinstall CS 6 on my Mac High Sierra. I downloaded the .dmg file from my Adobe account. However there is an error message popping up immediatly, stating that a file is missing to initialize the installer of Adobe.

Anyone here to help me?

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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Apple did not maintain backward compatibility, so try this to install old programs
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

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Community Beginner ,
Dec 28, 2022 Dec 28, 2022

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Great response. It works, that the installer is running. Now the next issue appeared. 😞

The error message "Create a connection to the internet and try again" appeares, eventhough the computer is connecte via the WIFI. Any clue?

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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retry downloading or use prodesigntools:

 

adobe download links prior to cc 2020 are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

 

 

 

follow the directions (esp, step 1)

save the install file.  it may not remain online.

thank jim @ prodesigntools.com

 

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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CS6 is more than a decade out of date & unsupported.  Even with a supporting computer, a legal license & original installation disks that you received at purchase, eventually CS6 activation will be impossible due to its advanced age. 

 

This might be a good time to explore replacement options.

 

Photoshop Elements or Premiere Elements (no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

  • Photoshop CC and Photoshop on iPad
  • Camera Raw
  • Lightroom on desktop, mobile and the web
  • Lightroom Classic
  • Portfolio website + hosting
  • Adobe Express (free starter plan)
  • Bridge
  • 20 GB cloud storage (upgradable to 1 TB).
  • Free upgrades for paid subscribers

https://www.adobe.com/creativecloud/photography.html

Premium Adobe Express ($10/month).

  • Adobe Express app (web and mobile)
  • Premiere Rush (video editor for desktop and mobile)
  • Photoshop Express (mobile)
  • Spark Video (mobile)
  • Spark Page (mobile)
  • Adobe Portfolio + hosting
  • 100 GB of cloud storage
  • All premium templates and design assets including the collection of over 160 million royalty-free Adobe Stock photo collection.

https://helpx.adobe.com/express/using/express-overview.html

Creative Cloud All Apps (51 + pro apps & services) and Single App Plans
https://www.adobe.com/creativecloud/plans.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Dec 28, 2022 Dec 28, 2022

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We re using InDesign to work for free for an NGO. Therefore we can't go on a subscription plan. 

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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quote

We re using InDesign to work for free for an NGO. Therefore we can't go on a subscription plan. 


By @Mission-Chris

==========

All software is distributed by subscription now.  That's an industry-wide standard. 

 

I work with many 501c3 (non-profit) organizations who get their software from TechSoup. 

https://www.techsoup.org/

 

Adobe partners with TechSoup to offer nonprofit discounts.

https://www.techsoup.org/adobe

 

Have a Happy New Year! 🙂

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Dec 31, 2022 Dec 31, 2022

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"CS6 is more than a decade out of date & unsupported" How can this be? I purchased CS6 9 years ago and it was definitely NOT out of date. Not sure when they stopped supporting it. I'm having the same problems as the OP, including the erroneous 'no internet connection' message! I'm following this post incase someone can shed light on why Adobe can't validate their own serial numbers.

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Community Expert ,
Dec 31, 2022 Dec 31, 2022

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Log-in to your Adobe account below.

https://account.adobe.com/products.

Assuming you purchased from Adobe and registered your product, your serial number should be recorded there.

 

If you didn't purchase from Adobe, contact the vendor who sold it to you (if they're still in business).

 

See Adobe genuine Products:

https://www.adobe.com/genuine.html

 

If you feel you may have purchased a non-genuine product from a fraudulent seller, report it here:

piracy@adobe.com

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Dec 31, 2022 Dec 31, 2022

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it can be because adobe supports the latest and one previous version.  that makes cs6 unsupported for years.

 

to start with tracking that error message when using an old os, check your browser's tls version.

 

ie, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.htmlhttps://helpx.adobe.com/creative-cloud/...

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

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Community Beginner ,
Dec 28, 2022 Dec 28, 2022

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I donwloaded the lastest firefox and it supports TLS 1.2 and TLS 1.3.

The Ping-pong internet test was sucessful. 

There is only one user account (the admin).

Now I do the lastest software updates and hope this will fix the issue. 🙂

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Try using Safari instead of Firefox.

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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did you see both logos after clicking "link" here http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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Still the same error message 😞

 

kglad_0-1672402763925.png

<serial number obscured-kglad>

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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@Mission-Chris 

 

do NOT post your serial number in public. if that's discovered your serial number will be invalidated.

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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I installed the program without problems (had to close the safari bookmark manuelly), but I still can^t activate the product. The product is with the correct licence number registered in my adobe account. It's not installed on any other machine.

I tried the offline registration, but the webpage www.adobe.com/go/get_activated_de does not exist anymore. 😞

I followed all the steps suggested my you guys before, still the same issue 😞

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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offline registration is still available. interestingly, when i tested it didn't recognize my email = my adobe id.  i used my (registered with adobe) secondary address and that did work, 

 

https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

now, whether you have to use a europe site, or not, i do not know, but try the link above.  it can't hurt to try.

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Community Beginner ,
Jan 01, 2023 Jan 01, 2023

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I was able to install the program and finally was able to get to the offline registration page. I also had to use a different login way (via Google account). It would not allow my primary email for the login.

However, after pasting in the key and serial number, the error message "invalid serial number" appeared. In my adobe account, the product is registered and there are no devices where the product is installed.

Any idea why this message comes?

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Community Expert ,
Jan 01, 2023 Jan 01, 2023

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@Mission-Chris 

 

serial numbers are typically invalidated because the vendor violated their terms or service or the user (you) violated your terms of service.  eg, sharing your serial number (like you inadvertently did here) will result in your serial number being invalidated. (though i don't think your serial number was exposed long enough to cause the current problem.)  ie, your serial number was probably invalidated previous to posting here.

 

i recommend you contact adobe support, and clarify if your serial number is invalid.  if it is, why was it invalidated and when was it invalidated.

 

who was the vendor that sold you that cs6?

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