Installing Flash Professional CS5.5 error

Report · Feb 22, 2012

I've tried restarting, uninstalling and installing a few times and I still get the same error. Is this because the rest of my adobe software is CS3 or because I'm working on a mac OS X 10.5.8?

Exit Code: 6

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 6 error(s), 5 warning(s)

----------- Payload: {DEA79551-23E3-430A-9B15-B544479B7DB2} Flash Player 10.2.153.1 -----------

WARNING: DF009: Higher version plugin already exists at: /Library/Internet Plug-Ins/Flash Player.plugin(Seq 48)

WARNING: DF010: Not installing plugin to: /Library/Internet Plug-Ins/Flash Player.plugin(Seq 48)

----------- Payload: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} Adobe Flash CS5.5 11.5.0.0 -----------

ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Flash Professional CS5_5/Adobe Flash Professional CS5.5/payloads/AdobeFlash11.5-mul/AdobeFlash11.5-mul.dmg. Please verify that the disk image is not corrupt.

WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050: - Adobe Flash CS5.5_AdobeMobileExtension_Flash11.5-en_US: Install failed

ERROR: DW050: - Adobe Flash CS5.5_AdobeFlash11.5-en_USLanguagePack: Install failed

ERROR: DW050: - Adobe Flash CS5.5: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe Flash CS5.5_AdobeMobileExtension_Flash11.5-mul: Install failed

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Report · Feb 22, 2012

10.5.8 is the minimum OS version required for Flash Professional so you should be ok there. Unfortunately there is not enough actionable information within your error summary. DW036 errors can typically be resolved by following the steps listed in Install log error "Exit Code: 19" | Creative Suite 5, CS5.5. Within the summary though I do not see what the conflicting process would be.

I would recommend running the Adobe Support Advisor. It will analyze your installation logs and attempt to identify a solution.