Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Installing 'Older' elements from Windows Store

New Here ,
Mar 04, 2018 Mar 04, 2018

Copy link to clipboard

Copied

I purchased Photoshop Elements 15 from the Windows store back in December 2016.  I am now wanting to perform a "clean install" of my PC to try to resolve a few niggling issues, so have backed up data, checked I have install fles / serial numbers etc for my software, but have hit a problem with PE...

Looking on the 'Microsoft Store' there is only an option to install PE 2018 which would cost me £83!  I am quite happy with the PE15 version I have been using for the last 12 months, but can't see how this could be re-installed

Any suggestions / solutions ??

Views

607

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Mar 04, 2018 Mar 04, 2018
There is no serial number provided with photoshop elements from the Microsoft store, so no download from the adobe site will work in your case. You have to use pse 15 from the microsoft  store site.Did you check your Order History at the microsoft store to see if a download link to pse 15 is there?

Likes

Translate

Translate
Adobe Community Professional ,
Mar 04, 2018 Mar 04, 2018

Copy link to clipboard

Copied

Single user licensee downloadable installation files available:


Updates

  • Download and installation help for Adobe links

  • Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 04, 2018 Mar 04, 2018

Copy link to clipboard

Copied

Thanks for the links to the download files, I had already found a WIn32 download file, but as my current version was installed via WIndows Store, I don't have a seperate licence number/file ??

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 04, 2018 Mar 04, 2018

Copy link to clipboard

Copied

you must have a serial number.  that's the only thing of value you purchase: the installation files are freely available.

you have 3 ways to recover a serial number that you once had:

1. if you purchased from or registered with adobe (automatically done with cs6):,

    a. you can check your account, https://accounts.adobe.com

    b. you can check with adobe support* (be prepared to give the email address used when registering purchasing)

2. if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:)  https://mac-product-key-finder.com/

3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

*

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 04, 2018 Mar 04, 2018

Copy link to clipboard

Copied

Checking the Accounts section of Adobe site only show the Elements v14 that I previously used, so no joy there...

I checked with the Belarc application, and it does not see the Elements v15 application in the software licences either.  Then again it does not see other Windows Store delivered apps...

And yes, I defeinately purchased Version 15, as it took several remote ssessions with Adobe Support staff to resolve an issue with failing installation.

So still the outstanding question is how do I reinstall an Adobe App, purchased via the windows store when that product is no longer offered on the store?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 04, 2018 Mar 04, 2018

Copy link to clipboard

Copied

and the answer's the same, you need your serial number.  there is no (legal) work-around.

you can check with your vendor to see if they can help you.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 04, 2018 Mar 04, 2018

Copy link to clipboard

Copied

There is no serial number provided with photoshop elements from the Microsoft store, so no download from the adobe site will work in your case. You have to use pse 15 from the microsoft  store site.

Did you check your Order History at the microsoft store to see if a download link to pse 15 is there?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 05, 2018 Mar 05, 2018

Copy link to clipboard

Copied

Thanks Jeff,

Such an obvious place to look once you know it exists...

It did indeed contain a link to PSE15 allowing me to download/install after rebuild...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 15, 2018 Mar 15, 2018

Copy link to clipboard

Copied

I am having the same problem and I also checked that my purchase of Adobe Photoshop Elements 15 app from the MS Store is not listed anymore in my Order History of that Store!!!

How to solve the problem then?

see also my post in the forum I bought Adobe Photoshop Elements 15 app from the Micrososft Store and now I cannot download it anym...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 15, 2018 Mar 15, 2018

Copy link to clipboard

Copied

LATEST

Sorry I did not check that the filter on the Order History is by default set to last 3 months ... so that was the reason why I did not find my purchase of Adobe Photoshop Elements 15. So, putting no filter on date so you I can see all purchases, from there I could download that app I bought even though it is no more available for buying from the Store!

Thank you

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines