Just downloaded edge, but it will not install

[Guest]

It just say's 'installer failed to initialize this could be due to a missing file. Please download adobe support adviser to detect the problem. But the support adviser doesn't detect any problems. Have downloaded edge twice now, same problem.

(Windows 7)

[Guest]

are you on a corporate network ?try downloading again. try to make sure that your anti virus is off also.

[Guest]

Thanks for a quick answer, but no, i'm not on any network and i've disabled my antivirus. Still no joy.

[Guest]

what utility did you use to extract the downloaded file?

[Guest]

did you right click on the edge_p3-1_install_win_121411 file then extracted it to a folder?

[Guest]

Yup, i've downloaded in firefox. I extracted to desktop and click the icon. It immediately gives the error message. I'm using jzip for extracting.

I can view all the folders and files, and .exe but it just won't install.

[Preran]

There's a similar discussion on this thread that could help you. http://forums.adobe.com/thread/909863

[Guest]

Thanks Preran, but still no joy. This is a new pc i'm using and i've not installed a previous version of edge.

[Preran]

Can you try your luck on this forum: http://forums.adobe.com/community/labs/edge

[Guest · Accepted solution]

Hi again, and thanks for being so helpful. I have just solved the problem and thought i should post it here in case others have the same problem. I was using an unzip programme called jzip, i downloaded win rar instead and it worked. Obviously something wrong with jzip.

Thanks to both of you for being so helpful.