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Latest update of Premiere Pro, After Effects and Media Encoder has faults

Contributor ,
Apr 09, 2018 Apr 09, 2018

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I was recently prompted with a notification to update my adobe apps in my Creative Cloud. I went to my Creative Cloud menu bar and saw Premiere  Pro, AfterEffects, Media Encoder and Character Animator needed updating; I pressed update. Sadly, I along with hundreds of other users found there were serious bugs in these updates which caused the software not to open on older machines, or not perform basic functions like rendering png files.

Whilst some users found ways to change their workflow by using third party image converters and preparing assets to avoid the bugs in the software, many of us have been forced to re-install previous versions of Premiere  Pro, AfterEffects, Media Encoder and Character Animator to continue working.

I now have a dilemma, I have a 5 year old Mac running the latest operating system High Sierra 10.13.4 but I am paying for Adobe Creative Cloud software which I can not update to the latest versions. I need the latest versions to compete and integrate with other business users. I thus have a system with some old, some new Adobe software. I really don't feel confident that the complex different packages are communicating correctly with each other. My workflow relies on assets linking between packages. How can I know if the fonts / links are up to date? All my codecs and rendering settings were lost when I updated and then had to downgrade my software.

Can you tell me when and if I will be able to operate with a full creative suite of latest Adobe software? Will I need to purchase a new computer? Will I have to continue with some old software to keep working?

Peter Jones

Senior Editor

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LEGEND ,
Apr 09, 2018 Apr 09, 2018

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There's no short answer, so...

In terms of the de-facto bugs in the latest releases (such as PNG images having corrupted pink backgrounds) then Adobe will no doubt fix them ASAP, but they don't announce the release dates for bugfixes in advance; you just have to sit and wait. If those bugs prevent you from working, then you have no choice but to stay on the previous version for a while. Probably weeks not months.

In terms of removed features (such as the Quicktime/32 codecs) then there is no foreseeable chance of them coming back, so you either stay on the previous version forever, or use third party software to edit those types of file.

On an individual machine it's advisable to have the same version of the DV tools installed (Premiere Pro + After Effects + Media Encoder) but having different versions of other CC apps (Photoshop, Lightroom, etc) installed won't be a problem. It is possible to have more than one version of the DV tools installed at the same time, but it can cause issues if for example Premiere CC2018 tries to send a sequence to AME2017, or you have AE comps nested in a Premiere sequence. With care it's doable, but since you have more than one computer it's safer just to dedicate one to being the "old guy".

Of course you cannot share project files between versions, at least not bi-directionally. The latest versions of AE/PP can read project files from the previous versions, but they force an update/save which prevents the older versions from opening them anymore. That makes sense in Adobe's world of continual software-as-a-service updates, but only if the software is bug free. So far they've never managed to release anything that works 100%, hence the repeated advice from product engineers never to upgrade in the middle of a project. A lot of studios won't touch the initial release of anything, waiting several months and at least one dot version to ensure all the issues have been identified.

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Contributor ,
Apr 09, 2018 Apr 09, 2018

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I keep a number of old machines to allow access to legacy projects; some dating back to Media100 and FCP 7 days!

I like to have some machines with the latest versions.

I usually wait before updating software, but I now get monthly alerts saying 'update now!' 'improves stability!' etc. Maybe Adobe could use the same alert system to give us bespoke warning of compatibility issues.

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Community Beginner ,
Apr 09, 2018 Apr 09, 2018

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I have exactly the same problem, it's really boring. I do not dare to update any more, because I work all day with photoshop, illustrator and In design. And once a week Premier Pro, Media Encoder and sometimes After Effect.

I Work on a Mac Pro (Mid 2010), 2,8 GHZ Quad-Core Intel Xeon. It's old, but it still works very well, I do not need anything more.

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