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Licensing issue

New Here ,
Apr 22, 2024 Apr 22, 2024

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When trying to install Adobe Acrobat X I am getting a message that the serial number is not valid for this product.  Is this because the activation servers are no longer available to activate the license?  Thanks!

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Community Expert ,
Apr 22, 2024 Apr 22, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Apr 22, 2024 Apr 22, 2024

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no, contact adobe support and ask.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
May 01, 2024 May 01, 2024

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Hi @Brian36526865psjb,

We're chiming in to see if you contacted our support team and got your issue resolved.

Let us know if you still need help.

 

Regards,

Shivangi 

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