Lightroom 6 - Crashes after 3-4 minutes

[wv15207253]

I just downloaded and installed an upgrade from Lightroom 5.7 -> 6.  It is the desktop version. I have opened the app twice, and after moving through the photos for a couple of minutes, it crashes.

Anyone having similar issues?

[John Waller]

Error messages? Error codes?

Operating system? Computer specs?

Screenshot of error?

[ben283746]

John,

Here are some of the error codes I get. I'm on a Mac with the latest OS.

Process:               Adobe Lightroom [5301]

Path:                  /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

Identifier:            com.adobe.Lightroom6

Version:               Adobe Lightroom [1014445] (6.0)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Lightroom [5301]

User ID:               501

Date/Time:             2015-04-21 20:10:15.781 -0500

OS Version:            Mac OS X 10.10.3 (14D136)

Report Version:        11

Anonymous UUID:        336F5F82-D278-3FAA-9333-28ED15840A9F

Sleep/Wake UUID:       2C583132-E010-43AD-A1F1-F244B7493D46

Time Awake Since Boot: 120000 seconds

Time Since Wake:       10000 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Application Specific Information:

abort() called

Application Specific Signatures:

Graphics kernel error: 0x00000002

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

[Govardhan.V]

@ben ,

Sign out and Sign in to Creative Cloud App and then try to launch Lightroom cc , if that does not work , try below steps.

1) Right click on Finder icon and  select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

Under Library folder , locate the folder named  "Preferences"  .

Open Preferences folder and locate com.adobe.Lightroom6 file and move it to Desktop (Make sure it is not present under Preference any more)

Then try to launch LRCC

[ben283746]

Brucgovn,

Followed your instructions, but could not file  com.adobe.Lightroom6 file

[Govardhan.V]

Check for Lightroom plist file under Preferences once.

Reboot the computer once and Sign out from Creative Cloud and Sign in once.

Then launch Lr CC 2015 and check .

Still face same issue , we will check with other steps.

[ben283746]

Trying that now. Thanks for you patience.

[ben283746]

Pulled com.adobe,Lightroom6.plist from folder onto desktop and launched Lightroom cc per your instructions.

Thumbnails still very slow to open when I scroll through the filmstrip at the bottom of the screen.

I note that there are two new LR catalogs now - Lightroom Catelog.lrcat and Lightroom Catalog-2.Ircat and my old catalogs for LR 3, 4 and 5.

[ben283746]

Lightroom is sort of working now, i.e., hasn't crashed in a while, but behaving strangely - thumbnails very slow to open when I scroll through photos. Never had this happen before. Internet connection working fine, download speeds excellent.

[wv15207253]

2009 iMac 2.66GHz Intel Duo

8g RAM

OS X Yosemite 10.10.3

GeForce 9400

I forwarded the crash info to both Apple and Adobe via the crash detection app.  Logged out of Creative Cloud. Still working without a crash (30 minutes)

[BuyCoastal]

Are you opening the new program?  When I downloaded LR6, I opened it first, it asked me to update my catalog, and then it worked fine.  After that, I uninstalled LR5.  There are 2 programs now on your computer, delete LR5.

[ben283746]

I am having the same issues. Trying to get it to crash again so I can get error messages for John Waller. Bu tit is acting buggy - slow to load thumbnails. Will be back as soon as it crashes with errors messages. I am on a Mac with OS updated to latest version;

[Govardhan.V]

Please sign out from Creative Cloud and Sign in .

https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Then try to launch Lightroom cc and check.

[Govardhan.V]

For EXC_CRASH (SIGABRT) exception error

Trashing plist files for Lightroom app should work , we will give a try

Under ~/library/preferences - If present , deleteLightroom plist files .

Then try to launch Lightroom app

[ben283746]

I pulled the com.adobe.Lightoom6.plst file to my desktop.

I will delete it and try to relaunch LR

[ben283746]

Deleted com.adobe.Lightroom6.plist file and relaunched Lightroom CC (2015 ) from Creative Cloud.

Lightroom opened fairly quickly, but still same issue with very slow to open thumbnails. I have only 1,288 photo in my catalog.

[Govardhan.V]

Ben , try to open different Catalog with less Photos and check once.

[ben283746]

John, I selected an old LR 4 catalog. The program asked me to upgrade this old catalogue. Did so and have same issue except many of the thumbnails in the filmstrip are not opening at all.

[ben283746]

So I went back to my original catalog, updated it and relaunched LR. No issues with thumbnails opening now. Everything appears to be working. If you are ever in Cedar Rapids, I owe one or two beers and maybe a steak.

[Govardhan.V]

Thanks , Ben .

You are most welcome 

[Fotofriek]

This is a reply in translated  Dutch, but hope at you can read it.

I had a similar problem with LR6 with Windows 7 64 bit PC.

After a lot of searching found that the cause lay with the driver of the graphics card .. I downloaded the beta version for AMD LR6 crashes and no more. Again, every act in LR6 open a picture, or use ontwikkelmoduul crashes LR6. So update your graphics card. To supplement for Windows7 users

Greetz Gerard Terpstra Netherlands