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I just downloaded and installed an upgrade from Lightroom 5.7 -> 6. It is the desktop version. I have opened the app twice, and after moving through the photos for a couple of minutes, it crashes.
Anyone having similar issues?
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Error messages? Error codes?
Operating system? Computer specs?
Screenshot of error?
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John,
Here are some of the error codes I get. I'm on a Mac with the latest OS.
Process: Adobe Lightroom [5301]
Path: /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom
Identifier: com.adobe.Lightroom6
Version: Adobe Lightroom [1014445] (6.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Lightroom [5301]
User ID: 501
Date/Time: 2015-04-21 20:10:15.781 -0500
OS Version: Mac OS X 10.10.3 (14D136)
Report Version: 11
Anonymous UUID: 336F5F82-D278-3FAA-9333-28ED15840A9F
Sleep/Wake UUID: 2C583132-E010-43AD-A1F1-F244B7493D46
Time Awake Since Boot: 120000 seconds
Time Since Wake: 10000 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
Application Specific Signatures:
Graphics kernel error: 0x00000002
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
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@ben ,
Sign out and Sign in to Creative Cloud App and then try to launch Lightroom cc , if that does not work , try below steps.
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
Under Library folder , locate the folder named "Preferences" .
Open Preferences folder and locate com.adobe.Lightroom6 file and move it to Desktop (Make sure it is not present under Preference any more)
Then try to launch LRCC
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Brucgovn,
Followed your instructions, but could not file com.adobe.Lightroom6 file
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Check for Lightroom plist file under Preferences once.
Reboot the computer once and Sign out from Creative Cloud and Sign in once.
Then launch Lr CC 2015 and check .
Still face same issue , we will check with other steps.
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Trying that now. Thanks for you patience.
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Pulled com.adobe,Lightroom6.plist from folder onto desktop and launched Lightroom cc per your instructions.
Thumbnails still very slow to open when I scroll through the filmstrip at the bottom of the screen.
I note that there are two new LR catalogs now - Lightroom Catelog.lrcat and Lightroom Catalog-2.Ircat and my old catalogs for LR 3, 4 and 5.
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Lightroom is sort of working now, i.e., hasn't crashed in a while, but behaving strangely - thumbnails very slow to open when I scroll through photos. Never had this happen before. Internet connection working fine, download speeds excellent.
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2009 iMac 2.66GHz Intel Duo
8g RAM
OS X Yosemite 10.10.3
GeForce 9400
I forwarded the crash info to both Apple and Adobe via the crash detection app. Logged out of Creative Cloud. Still working without a crash (30 minutes)
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Are you opening the new program? When I downloaded LR6, I opened it first, it asked me to update my catalog, and then it worked fine. After that, I uninstalled LR5. There are 2 programs now on your computer, delete LR5.
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I am having the same issues. Trying to get it to crash again so I can get error messages for John Waller. Bu tit is acting buggy - slow to load thumbnails. Will be back as soon as it crashes with errors messages. I am on a Mac with OS updated to latest version;
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Please sign out from Creative Cloud and Sign in .
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Then try to launch Lightroom cc and check.
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For EXC_CRASH (SIGABRT) exception error
Trashing plist files for Lightroom app should work , we will give a try
Under ~/library/preferences - If present , deleteLightroom plist files .
Then try to launch Lightroom app
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I pulled the com.adobe.Lightoom6.plst file to my desktop.
I will delete it and try to relaunch LR
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Deleted com.adobe.Lightroom6.plist file and relaunched Lightroom CC (2015 ) from Creative Cloud.
Lightroom opened fairly quickly, but still same issue with very slow to open thumbnails. I have only 1,288 photo in my catalog.
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Ben , try to open different Catalog with less Photos and check once.
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John, I selected an old LR 4 catalog. The program asked me to upgrade this old catalogue. Did so and have same issue except many of the thumbnails in the filmstrip are not opening at all.
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So I went back to my original catalog, updated it and relaunched LR. No issues with thumbnails opening now. Everything appears to be working. If you are ever in Cedar Rapids, I owe one or two beers and maybe a steak.
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Thanks , Ben .
You are most welcome
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This is a reply in translated Dutch, but hope at you can read it.
I had a similar problem with LR6 with Windows 7 64 bit PC.
After a lot of searching found that the cause lay with the driver of the graphics card .. I downloaded the beta version for AMD LR6 crashes and no more. Again, every act in LR6 open a picture, or use ontwikkelmoduul crashes LR6. So update your graphics card. To supplement for Windows7 users
Greetz Gerard Terpstra Netherlands