Lightroom CC won't open

[TmpArt1]

I see from the forum that this is an issue.  Maybe Adobe will notice and work up some sort of fix.  I was able to download LR CC and it does show up in launchpad and it is on my computer, but when I try to open it, it acts like it is going to open, but then shuts down.  No error message or freezing, etc.  It just shuts down.  Any word from Adobe yet?  Has anyone found a fix for it?

[BktBird]

I tried all the offered solutions including logging out of Creative Cloud and back, restart etc and none worked. I kept getting my Lightroom CC crashing immediately upon starting the app. All this started after I upgraded to OS X El Capitan. I have finally managed to get it working. I'm posting my solution here in case it can help someone else.

Go to your user> Library> Preferences folder and delete:

com.adobe.Lightroom6.plist

and any lockfiles with the same names. (I did not have any lockfiles with the same name but I guess you need to get rid of this too.)

To see the user Library, click the Go menu in the Finder and hold down the Option key and it will appear below the "Home".

Just to play it safe, I logged out of Creative Cloud and back in again before starting my Lightroom CC. I'm a happy camper again!

[WBA3]

Did not work for me. After reboot, CC still will not open with double click in the Dock, but now will open from the dialog box if I hold down the mouse. When it does, the CC panel emanating from the Tool Bar is blank.

CC will not open from the Tool Bar icon; Mousing on it displays the same blank panel.

I can open both LR CC and PS CC from the Dock and they seem to work fine but I have lost all contact with CC. Why I have no idea.

Wish I could bet CC to work as advertised.

Help, please.

Bill

OS 10.11.1, Mac Pro Early 2009, 2.66 GHz Quad Core Intel Xeon, 12 GB RAM

[arlemi]

Hi guys,

I've been trying to find a way around this problem for a week now, and I tried everything listed in this topic:

- signing out and back in from CC

- rebooting

- renaming / deleting the SLCache and SLStore folders

- checking my running tasks

- and all I could think about...

but I still can't manage to run Lightroom CC ! And it's turning me crazy.

My load of pictures waiting to be edited keeps getting bigger and bigger and I'm just here waiting for someone from Adobe to offer a proper fix for it...

Maybe one of you has an other fix for it? I'm running Windows 10 up-to-date.

Thanks!

[mooney45812739873]

Have you tried opening Task Manager (Ctrl-Alt-Del), Processes Tab, looking in Background processes, right click on any instances of Adobe Lightroom and click on End Task?

It worked for me.

[arlemi]

Yup, it's on the list of the things I already tried... I don't have any Adobe Lightroom entry in there.
Plus, even after restarting my computer and without launching any other app before I can't get Lightroom to open.

[mooney45812739873]

Have you seen that there has been a recent update (2015.3), which seemed to appear without any notification or alert in Adobe CC?

I downloaded it and upgraded it last week and only just realised that my problems with starting / restarting have all disappeared!

Roger

[arlemi]

I don't have any problems restarting it as I can't even start it.

I've downloaded mine through Adobe CC so I guess it is the last released version.

[WBA3]

I don't think Mac OS 10.11.1 has a Task Manager, at lest I have never heard of one.

Thanks,

Bill

[arlemi]

Well, I had to format my hard drive and reinstall Windows 10 in order to make Lightroom work, good job Adobe.

[galyng]

I don't want to hear that... same thing started happening to me. Windows 10.

[galyng]

If you are jumping to the end to find out what works, it was the reinstall Visual C++ on page 3. I tried everything else and NOTHING worked. I have a one month old computer running a clean install of Windows 10.

[Gdya]

I wish people would stop posting saying logging in and out worked for them!

It did not work for me. Nor did deleting the cache as instructed. I was then prompted to reinstall Lightroom, which I did. I now have an old version of LR installed and CC will not update it or PS. Tried everything.

What the hell Adobe??? You caused this with your latest CC update!

[sallie_at75029166]

This solution is B---Sh--!!!!!  I have tried all the suggestions listed here and none of them work.  In addition the customer support is a joke.  If you stop your membership (which I did) no one will talk to you via chat until you pay up.  I stopped my membership because for at least 3 months, I could not access the programs I needed and felt I was paying for nothing.  Adobe does not want to hear from you.  They only want  your money. 

[Toollio]

Unbelieveable!!!! This just happened to me. Windows 10 performed a major upgrade (the one where it installs Cortana for non-US customers) and now I cannot open Lightroom CC. I can  open Photoshop CC but the screen flashes alternating white and black. I signed out and back in again...same result. Uninstalled and reinstalled both apps..same result. Both were working fine this morning before the Windows updgrade because I was using both a few hours ago. They had both been upgraded to the latest versions before the Windows upgrade. Am I now totally screwed????

[melbnz]

I have a similar issue post windows 10 upgrade - can open Photoshop but not LR, restart windows, logoff/on makes no difference. There is no process started in task manager. Uninstalled LR, then reinstalled and NO difference.  This was all working this morning post upgrade.  Why does PS work and not LR?!

[melbnz]

Fixed mine.  Got adobe support on the job finally and all that was required was a repair to Visual C++ 2012.  I guess this runs the database backend?

Repair from 'programs and features', this didn't work so he got file from MS downloads and ran repair from that,  restart then all working.

Hope this works for any of you.

M

[johnp52521455]

Downloaded Visual C++ 2012 from Microsoft and ran repair worked for me as well.  Thanks Melbnz

[maussenc]

I had to install this Visual C++ Redistributable for Visual Studio 2012 Update 4

and it started to run again

[francisco_jse]

Re-installing vcredist_x86.exe is the only solution that has worked for me (Windows 10, 64 bits).

[tracitalynne]

How did you do that?

[Govardhan.V]

You may download Visual C++ Redistributable package from below link:

https://www.microsoft.com/en-in/download/details.aspx?id=30679

[oyvindpe]

Thank you!

This has been driving me crazy. Tried every single solution, and was on the verge to totally wipe my CC-apps before I saw this solution. It worked! Thank you!

[McDermottMedia]

You are a life saver.

[francisco_jse]

I downloaded the file from Download Visual C++ Redistributable para Visual Studio 2012 Update 4 from Official Microsoft Downloa..., run it as administrator and chose "repair". That's all.

Good luck.

[dkrediet]

This worked for me!