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lightroom classic assertion error after install in Win 11

New Here ,
Nov 24, 2022 Nov 24, 2022

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I just installed Lightroom classic on my new computer running Win 11.  When I went to open LR, I got a popup which said, "assertion error".  What is an assertion error? LR doesn't respond or come up like it should.  What is happening?

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CC FAQ , Creative Cloud , Installation

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Community Expert ,
Nov 25, 2022 Nov 25, 2022

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uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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New Here ,
Nov 25, 2022 Nov 25, 2022

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I am having a same error last time. This error can be caused when the Pictures folder is no longer under your user account folder. It can also occur when the Windows registry no longer points to the appropriate Pictures folder.

Thanks for that link @kglad OneCognizant.Cognizant.com

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New Here ,
Nov 28, 2022 Nov 28, 2022

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repair all ms visual c++ versions that can be repaired. 

quote

 


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

MyMileStoneCard



use the desktop app to install your cc programs/trials


By @kglad
 

Thanks for the info I will try to figure it out for more.

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