Lightroom Classic CC - Error 1 - Mac

[galenh1366093]

Hi there!

I'm running a mac (10.11) and cannot seem to get Lightroom Classic CC to install.

When attempting to use the Adobe downloader/installer - it always stops after 12% with an 'Error 1'.  I found the direct .dmg download of Lightroom Classic CC which downloaded fine, but when I attempt to install it also gives me an 'Error 1'.  I have uninstalled the Adobe App and run the cleaner but nothing seems to be working.

Can anyone assist?

Cheers!

[kglad]

if you have a lr subscription install the cc desktop app from here, https://creative.adobe.com/products/creative-cloud and use it to install your lr classic.

[galenh1366093]

I tried this, but as the cc desktop app was downloading it also gave me an "error 1".

Would being on the trial effect this?

[kglad]

trial should install without error 1.

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

[galenh1366093]

Thanks for this - I followed all the steps however the CC desktop app stops at a 12% download with an 'Error 1'...

[kglad · Accepted solution]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html