lightroom serial number problem

[albertoa9877798]

Hi,

I bought and downloaded Lightroom 6 for Mac, but during the installation process it doesn't accept the serial number I had with the product.

I just have one serial number and it says it's for Mac/Win but it doesn't work.

I saw some other people had the same problem but the link that I found in their thread it doesn't help.

Thanks

[Bani Verma]

Hi Alberto,

Would request you to mention the complete and the exact error message or attach a screen shot of the error message.

Till then you can also refer to the following links:

Error: "The serial number is not valid for this product" | Adobe Creative Suite

Error: "This serial number is not for a qualifying product" | Adobe Creative Suite

Learn to activate or deactivate Adobe applications

Troubleshoot Adobe activation and deactivation issues

Let us know if this helps.

Regards,

Bani Saini

[albertoa9877798]

The message says: "It is not possible to validate this serial number for Adobe Lightroom. Please contact customer service."

I don't understand...

[Bani Verma]

Hi Alberto,

Would recommend you to contact our Chat support team for the same: Contact Customer Care

**Be sure to remain signed in with your Adobe ID ( Email id used for purchasing the subscription ) before accessing the link above**

Select the exact options shown below to get support options:

Let us know if this helps.

Regards,

BANI

[albertoa9877798]

Bani,

I'm starting to think that this is a swindle. I try to contact the customer care, as you said, but the chat is closed! And it's not even 17.00 pm!!! So, I phoned to 900 813 339 and after some minutes of a registered voice the connection went off. All this is unacceptable.

Please solve my problem quickly because right now I paid 109 € for nothing. If you are not able to do it, just send me my money back or I will report you to to the competent authorities.