Loading Creative Cloud - Loop Issue / Several App Errors

Community Beginner ,
May 01, 2022 May 01, 2022

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Hello, 

I am not able to pass through this screen in Adobe Creative Cloud, after its update.

CC_load.PNG

Post this Message, i got the following error

acc.PNG
I tried everything as being meniotned or guided, but none of them is working yet.

  • I tried to Repair, still same issue, 
  • Tried uninstalling and reinstalling, does not help
  • Used Creative Clound Cleaner Tool and uninstall from there, still does not work

Not able to connect my CC library to CC apps, i need to open XD project but can't go there.
First it pops up this error, 
errror.PNG
And as for the XD it keeps loading endlessly.

sssa.PNG

Please help me

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Adobe Community Professional ,
May 02, 2022 May 02, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Community Beginner ,
May 04, 2022 May 04, 2022

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Hey, 

thanks for the support provided.

I had to reset windows to make it work

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Adobe Community Professional ,
May 04, 2022 May 04, 2022

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you're welcome.

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