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lr, photoshop, cc installs fail with "entry point NetApiBuifferFree" could not be located

New Here ,
Dec 13, 2022 Dec 13, 2022

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Had to do a Windows 11 refresh. Now can't reinstall any of the adobe apps - CC, Photoshop, Lr all immediately give "the procedure entry point NetApiBuifferFree could not be located in the dynamic link library C:\WINDOWS\SYSTEM32\urlmon.dll".  Frustrating.

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Dec 13, 2022 Dec 13, 2022

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repa

...

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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