MAC Photoshop 25 install wont complete

[stomz]

Photoshop 25 MAC install wont complete. Tried to reinstall but keep getting message ' no internet' -- the internet is working for all other programs. 
PS 24 says it is ver 25.6.0 in About Photoshop

this is a mess

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[stomz]

Thanks for the suggestion but the keying not work
th e files all on my drive but not working  

[kglad]

check your cc desktop app

does it show ps 25 is installed?

[stomz]

Thanks kglad
Tried the cc app again yesterday. The now app says 'updating' reports 13% been 20 hours

[kglad]

so the app shows ps 25 is not installed, correct?

if yes, click show in finder and delete the dot app shown in your screenshot.

then restart your computer 

reset the cc desktop app

if the app shows install for ps 25, install it.

[stomz]

Did the dump, restart; update appears in CC, slect update, starts, runs for a bit then get a message  'no internet', which is not so. Shows message for a bit than stops for a bit, then shows again, over and over.

 

[kglad]

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

[stomz]

Want to thank you again
the controll+Op+r w/ CC slected didn't do anything
my sys supports tls 1.2. 
 this install is completely recked. the new download and reinstall produced no files on my drive -- first update try created a folder and files. 
I did another update try with the ver 26.10 button; it went back to ver 2024 did some bckgrnd things and then nothing. 

Protocols
TLS 1.3	Yes
TLS 1.2	Yes
TLS 1.1	No
TLS 1.0	No
SSL 3	No
SSL 2	No

[kglad]

i can't determine what you've done and what you've not done because you don't answer my questions directly.

so, unless something changes with the way you communicate, my best guess is that you should perform a clean install.

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.