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Membership issues

New Here ,
Dec 30, 2018 Dec 30, 2018

Hello, I have been a member for over 6 months now. I have a plan where I get all the apps. It has worked great, I just pay monthly and no problem. But all of a sudden all of my apps crashed and said that my trial is over. I was very confused because I just paid. And in my creative cloud it just sais ´´buy now´´ where it is supposed to say ´´open app´´. I tried everything, spent days of searching and talking to adobe´s tech support which didnt help at all. I even tried uninstalling all the apps and downloading again but it doesnt work. So I just decided to press buy now. And when I did that. It opened up the adobe website where I can choose a plan. So I chose a plan and it said that I already have a plan with all the apps! So my account knows that I am a member and have paid but I cant open the apps! I am going crazy because I need to finish a project but nothing seems to work. I would really appreciate some help. Thank you

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Creative Cloud
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Community Expert ,
Dec 30, 2018 Dec 30, 2018
LATEST

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

or

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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