Missing Serial Numbers for Adobe Creative Suite 5 Web Premium

[JMBRINDA]

I purchased Adobe Creative Suite 5 Web Premium with the education discount in 2010.  My computer crashed and I am trying to install the software on my new computer.  I do not have the serial numbers anywhere.  For some reason, the Adobe Acrobat 9 serial number was saved in my Adobe Account.  However, the remainder of the applications, which were installed on the same day, were not saved in my account?  So now, I have no way of installing anything except Adobe Acrobat 9.  Is there a way to have a new serial number issued to you?  Or a way for Adobe to  use my Acrobat 9 serial number to track down the others?  I have all the installation files.  Is it hidden in one of those files possibly?

[Ned Murphy · Accepted solution]

Try chat, they might be able to assist you in finding it thru your account.  You might be able to use the Acrobat info to convince them that you also have the CS5 under your account.

Serial number and activation chat support (non-CC)

http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

[JMBRINDA]

Thank you, Ned, for a great reply.  While the problem is still not solved, we were able to find where my serial numbers were.  The issue is that they are under an old email that I no longer use or have access to.  The Chat person is checking to see if he can transfer my Adobe account and the serial numbers to my current email.  He is going to get back to me in a few days.  Thank you so much!  I'm excited that we at least know where they are at.

[Ned Murphy]

You're welcome