Moving CS6 to a new laptop, validates serial, but can't sign in.

[Dan4825]

Aodbe support sent me here as they "don't support that product anymore".

I downloaded the install file from my account and installed on a new laptop after deactivating the old install. When I try to sign in it gives me this error:

Try again later

For security reasons your access was temporarily disabled.
For more details contact Adobe Customer Support

Product shows in my account but no devices activated. (There are/were two, desktop and laptop. I assume there are now just one since I deactivated the older laptop. Any help is appreciated.

[Dan4825]

All good With TLS 1.2 here. No licensing data on this laptop. files renamed or deleted per your earlier links.

[kglad]

you uninstalled, cleaned, removed licensing data?

if so, start the install process.

[Nancy OShea]

I have one more ace up my sleeve.  Let's see if it works.

With view hidden files & folders enabled in Windows File Explorer, go to

C:\Users\[your name]\App Data\Roaming\Adobe\Adobe PCD. 

Rename the Adobe PCD folder to old_Adobe PCD.  

Restart your computer. That should disable the old cached files on your system.

Hope it works for you. Good luck!

[Dan4825]

Unable to comply, the folder does not exist.

Also a reminder that this is a fresh build, nothing but Windows when I got it.

The install has me back where I was, needing to sign in inside of 7 days. It's like as if CC is managing my CS6. 

That doesn't explain why my account does not show my active devices and the software as registered.

If I was not in the middle of a project and now having lost one of my installs I might try to register it. In another post for a slightly different activation issue the talk was about a corrupted activation count needing to be reset. I wonder if that may be true here.

[kglad]

either your cs6 was never registered or it was registered to a different account.

[Dan4825]

Screenshot in previous post shows that it is registered in my account. I have moved this once before a few years back, between desktops. 

I will try to connect with support again to find out why no devices show as activated. Although I have deactivated the one on my laptop for this move, clearly I still have a working copy on my desktop.

Is there anything stored on the old laptop or PC that would offer a clue to the account (if it is different from this one)?

I still get confirmations and login validations through my .edu address. The account is under my address though and the edu address is listed as a validated alternate address. I did attempt to sign in with both emails.

[kglad]

your screenshot shows cs6 (and cs4) were registered, but doesn't show it's registered to whatever account you're checking.

no, there's nothing  (that i know of) on your computer that would show the account.  you could recover the serial number, but i don't think the account will be shown.

\if your adobe program is installed on another computer you can recover its serial number from that computer,

(win:) http://www.belarc.com/free_download.html

(mac:) https://mac-product-key-finder.com/

[Dan4825]

I can't imagine I have another account. This has been it since the late 90's. I used it when I moved this copy of CS6 from one desktop to my current one 5 years ago or so I believe.

6-18-2015 seems to be the predominent file date. Wow, time flies.

[kglad]

then maybe adobe lost your data.