My licence key for CS6 won't work with Acrobat X Pro

[jenlouised]

I have an education licence for CS6 and was having trouble with Adobe Acrobat. It just wouldn't open, no matter what I tried. So I decided to uninstall and reinstall it.

After uninstalling and downloading Acrobat XI Pro, I was told my licence wouldn't work for XI, so I download Acrobat X Pro, which is listed as being part of CS6. However when I got to the installation and was asked for my serial number, it said the number I entered wasn't valid. I tried entering it in both with and without hyphens and got the same issue.

[Ned Murphy]

You need to install it thru the CS6 installation software.  Downloading it separately would require you have a license for it as an individual product.  You have the Suite license so you need to get it installed thru the Suite.

[jenlouised]

OK thanks, but how do I get to the CS6 installation software? I don't have the original download files, and under Program Files on the C: drive there is no CS6 folder/files only individual program folders (eg. CS6 Indesign, etc)

[Ned Murphy]

CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.

Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.

CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html