My Photoshop says "Trial expired" but i pay annually

[Kelseyleighphotography]

It only gives me the option to "buy now", however when i do that it also tells me its already purchased on my account so i can't buy it! When i try boot up photoshop from the applications it comes up with a tab that says "validating software license" and then closes a straight the way switches to photoshop then jumps straight back with "validating software license" it will continue to jump back and forth until i force quit the application.

I've tried uninstalling the lot and re downloading that doesn't work and it 100% says its purchased and theres no problems on my account etc! I'm so desperate for help as i have assignments that need doing!!

[kglad · Accepted solution]

quit your cc app

delete Adobe PCD folder and SLStore folders, https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

restart your cc app

[Kelseyleighphotography]

These are the only files i can find shall i uninstall them all and delete them?

[kglad]

no.

did you Use the Finder to navigate to Library/Application Support/Adobe/SLStore?

[Kelseyleighphotography]

I can't find anything called Library, i can find this in application/utilitys

[kglad]

sign in as admin, open finder and go here

[Kelseyleighphotography]

Fab, thank you thats worked perfectly, I'm so thankful for you help!

[kglad]

you're welcome.