I wanted to cancel my adobe plan since I do not use it anymore, and when I went to do that the plan cancellation fee was 68+ dollars.
I was angry, because I am a student and could not afford that cancellation fee; so I talked to the chat support.
I was told at the end (after being repeatedly offered no-billing periods) that my subscription was cancelled, and yet - when I went to check that it had been cancelled, I still see my plan there. I have a screenshot of the latter part of my transcript of the chat where it says that my subscription was cancelled and the cancellation fee waved too.
.png)
So what the hell gives?
1 Correct answer
Learn about cancelling your Adobe Creative Cloud plan subscription
Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.
2
Replies
Everyone be careful! the promoted trial period is not trial at all and they charge your CC the moment you click OK!!!
the problem is that the order screen clearly states the payment will be made after the free week.
Then if you contact them via chat, they say they will return the money in 7 working days!
AdChoices