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My purchased program is not enough for my project

New Here ,
Jan 08, 2020 Jan 08, 2020

I bought program ADD044324389KR

but I thought this program not enoght my project. 

So I uprade my plan to more good. 

But why refund my first plan to me? Tell me the reason that this plan can't refund. 

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Creative Cloud
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correct answers 2 Correct answers

Community Expert , Jan 09, 2020 Jan 09, 2020

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact/support.html 

 

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Deleted User
Jan 09, 2020 Jan 09, 2020

Hi

We can't help you with account information/subscription issues, you'll need to contact Adobe Customer Care

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Community Expert ,
Jan 09, 2020 Jan 09, 2020

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact/support.html 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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Guest
Jan 09, 2020 Jan 09, 2020
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Hi

We can't help you with account information/subscription issues, you'll need to contact Adobe Customer Care

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