Need Activation Count Reset for CS6 - Escalation Case ADB-42360599-H1Z9

[Yogesh_Lanjewar3908]

Hello,

I am the lawful, registered owner of a perpetual license for Creative Suite 6. I have my original box, media, and serial number.

My license is still showing as active on 4 old computers from hardware upgrades over the years. Those machines are no longer accessible, and their hard drives were wiped long ago, so I was unable to perform a deactivation. I am not currently using the software on any computer.

I just spoke with a very helpful support agent via chat. They confirmed they could see the 4 active machines in their system, but they did not have the tools to reset the count themselves.

The agent kindly created an escalation case for me to have the technical team look into it. My case number is ADB-42360599-H1Z9.

I am posting here to follow up on this case. I am not asking for technical support for the CS6 software. I am respectfully asking for licensing support for my Adobe account.

Could a staff member or Community Expert please use my case number to find my account and ask the technical team to manually reset the activation count in your database for my serial number?

This will allow me to activate the product I own on my new computer.

Thank you very much for your help.

[kglad · Accepted solution]

no, that's not possible anymore. the only way to gain an activation is to use a computer that has an activation (and meets adobe's security standards) and deactivate using it.