Need help changing card info

[ashkhens72615627]

I cancelled my account and I get an email saying that my card keeps declining and need to update my card info. I go and try to update it, but the edit part isn't there. I keep getting the same email about updating it but can't do it since the edit option isn't there. Today, I get an email that says that "If my card info isn't updated, it will cancel my account" but I still don't see any editing option at all. What can I do? It's really frustrating.

[alisterblack · Accepted solution]

Hi,

Please check the following document

https://helpx.adobe.com/creative-cloud/kb/change-account-payment.html

Can't change credit card information?

The following issues can occur when you try to change your payment information:

•     The Edit Payment link is not visible.
      A blank form shows up when you click the Edit Payment link.
      You are not able to save your updated credit card information.

To fix these issues, do the following:

•     Access your Adobe ID account online, and ensure that you can see your subscription details in the Plans & Products page. If not, check that you are signed in with the Adobe ID (email) that is associated with your Creative Cloud subscription.
•     Ensure that cookies are enabled in your browser.
•     If you still can't change your card information, try signing in with a different browser.