NEED HELP WITH ADOBE DOWNLOAD ASSISTANT

[NEEDHELPQUICK]

EVERYTHING I TRY TO DOWNLOAD MY TRAIL VERSION OF ADOBE AFTER EFFECTS CS5. OK THE ADOBE DOWNLOASD ASSISTANT DOWNLOAD. BUT WHEN I CLICK IT. IT OPENS A NEW FOLDER THAT HAVE THE ADOBE ASSISTANT IN IT. SO I CLICK ON THE ASSISTANT . AND IT ASK ME DO I WANT TO OPEN IT, I CLICK YES. AND THEN IT COMES ON MY DOCK. AND THEN AFTER I CLICK OPEN. IT JUST DISAPEAR FROM MY DOCK. AND DON'T OPEN. I HAD IT WORKING LAST NIGHT.

I TRY TO DOWNLOAD IT OVER.

I NEED HELP QUICK. I HAVE A PROJECT DUE TOMMORROW. PLEASE HELP

[Jeff A Wright]

NEEDHELPQUICK For the best assistance, I recommend our chat support at http://adobe.ly/tl8Vx7.  Our chat representatives can provide a personalized experience to resolve the issues you have described.

[Guest]

Yeah, right.  I spent an hour trying on 'chat' and got nowhere.  They don't seem to know anything about the dl assistant.

I tried to install from here:

http://www.adobe.com/cfusion/tdrc/index.cfm?product=flash

the dl assistant comes up and it downloads cs5 flash pro and then prompts me that my system is due for a 'restart' which I select 'ignore'.  Then it starts the installation and part way thru it prompts me to terminate ie and chrome.  Okay, soon as I do that the installation terminates altogther and I have to start all over.  Since it takes a long time to dl each time, all i want to know is where did the 'exe' go.  when the install starts it seems to be running something called pdapp.  i can't find the trial exe.  i did this yesterday with the flash builder and everything worked as expected but it looks to work completely diff with flash pro.  Why???  Where is the exe?

[Guest]

Thanks for nothing.  I figured this out on my own.  The download assistant puts flash pro in the 'program files' folder.  So why did it prompt for a dl folder and why does it do this??  geez 

[Jeri H]

First, I'm really glad to hear that you were able to resolve the issue. However, I'm not so happy to hear that you had a lousy experience--and not just with the software, but also with chat. We can take a closer look at what went wrong on our side. If you have any other info to share, feel free. (And we really are trying hard to improve the download experience.)