• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Need help with downloads

Community Beginner ,
Sep 18, 2015 Sep 18, 2015

Copy link to clipboard

Copied

I have been installing Design Standard from the Adobe site. After I download I am asked to run or save. I choose save and then I am prompted to pick a program to open the downloaded file. I choose Photoshop, the file on the desktop turns into a PS icon and then it runs. But why am I being asked what program to open the download with, where is the rest of Design Standard, and how come I'm not being asked to put in a serial number?

Please help asap. Thanks!

Views

396

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 18, 2015 Sep 18, 2015

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 18, 2015 Sep 18, 2015

Copy link to clipboard

Copied

Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 19, 2015 Sep 19, 2015

Copy link to clipboard

Copied

Instead of choosing Save, choose run.  That way the installation is more likely to happen.

When you download the file in the Save option you should get a zipped file along with an executable file that you run which in turn installs the program that is stored in the zipped file.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 19, 2015 Sep 19, 2015

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 19, 2015 Sep 19, 2015

Copy link to clipboard

Copied

Do you think this is happening automatically when I use the process I have? All I know is that PS is downloaded and seems to run ok. But where is the rest of CS and why do I not need to put in a serial number?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 21, 2015 Sep 21, 2015

Copy link to clipboard

Copied

So heres the situation.

Adobe phone support (seems to be in India) always helps. I have a license for installing my disk on many computers at my school. For some reason, the XPs we have won't take the Design Standard disk to install. They try to install and then say its unsuccessful. Adobe on the phone tells me my disc has 32 and 64 bit versions both on the disc, but it doesn't work, so I've been downloading direct from the site. Windows come up that ask me to run, save and open and apparently that's where the problem has been coming from. I found that when I saved the file I could make a folder automatically and then I'd get the set up option. Then the extraction would happen, I'd eventually be asked for my serial number and the install would happen successfully.

However I'm still trying to understand what happened before. I would go to the site, run the Design Standard and then eventually get prompted to choose a program to open it. I'd choose Photoshop and then the icon on the desktop would turn into a PS one. I'd be able to open and run PS but no sign of Design Standard. Then I realised since through all of this I was never asked for the serial number and I never saw the Adobe install screen, that I must have been downloading a trial version.

Does that make sense?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 22, 2015 Sep 22, 2015

Copy link to clipboard

Copied

LATEST

Any ideas?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines