Need to Install only one programme from CS6, have to reinstall all of them?

[ZufaelligeFenster]

I have CS6 Master Collection, but a few months ago my Acrobat X Pro stopped working (would not open). I uninstalled and reinstalled, downloading from Adobe's website. But when I went to input my serial number it would tell me my serial number is invalid, even though its the serial number that all of my Adobe Suite is working just fine on. Two adobe Chat Agents also confirmed my serial number does have Adobe Acrobat X Pro. They advised me to come to the forms to look for answers. I found one thread that said you had to use the same installation method as the original - which for my case would be the physical Disc.

My question is, am I really going to have to reinstall all of those applications just for Acrobat? Is there not a better way? Or with the CS6 mast collection CD can I skip already installed programmes? I haven't run it cause I'm afraid it'll mess up all my other programmes, and I work with them daily.

[John T Smith]

Selected the advanced/optional install option (been a long time since I installed my MC so don't remember the exact wording) and then UN-check everything you don't want to install

When I installed MC CS5, there was one DVD and a serial number for everything except Acrobat, and a different disc and serial number just for Acrobat

If your CS6 has everything under one install program, go back to my 1st sentence

[ZufaelligeFenster]

I just tried using the CD, and its now giving me the error. Whats going on!

[Peru Bob]

Contact Adobe via chat:

Contact Customer Care

[ZufaelligeFenster]

Chat couldn't do anything, sent me here. They confirmed my serial number was valid, that's all they could do.

[Jeffrey_A_Wright]

ZufaelligeFenster, I am sorry that you are facing difficulty installing Creative Suite 6.  I am not showing any software titles registered under the e-mail account you are using to post to this public forum.  Can you please send me a private message with the serial number that you are attempting to utilize so I can verify which installation files you should be using.

[Jeffrey_A_Wright]

Thank you for sending the serial number via private message, ZufaelligeFenster.

I can confirm that the serial number is valid for an education version of Master Collection CS6 for Windows.  You will want to locate the installation files provided with your purchase.  The installation files available at Download Adobe Creative Suite 6 applications are for the retail and volume license of Creative Suite 6.

If the current computer does not have an optical drive then you will want to copy the files to a USB drive on a computer which does include an optical drive, ZufaelligeFenster.

[ZufaelligeFenster]

I do have a drive. So we have at least answered my initial question which is do I have to use the disc. So why am I getting the unable to validate serial error in the above photo when initialising my disc, and how do I fix it? Will it deactivate the rest of the collection active and working on my computer?

[Jeffrey_A_Wright]

ZufaelligeFenster are you installing from the DVD provided with your purchase.  The serial number you have will only work with the installation files provided with your purchase, ZufaelligeFenster.

If you are using the installation files from the disc then the only other cause would be if the licensing files on the current computer is damaged.  In that case then please complete the steps listed in Error: "The serial number is not valid for this product" | Adobe Creative Suite to allow the serial number to be utilized successfully.