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new iMac, incorrect password msg

New Here ,
Nov 30, 2019 Nov 30, 2019

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Purchased new imac, first time using creative cloud. Downloaded LR, it won't let me sign in with my Adobe password. What's going on? 

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Advocate ,
Nov 30, 2019 Nov 30, 2019

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Did you download it using the Creative Cloud Desktop app?

What version of LR? What happens when you try to sign in? Any errors pop up?

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Community Expert ,
Nov 30, 2019 Nov 30, 2019

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When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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