Nightmare trying to change my region and dealing with sales people!!!

[mgkiwi]

Has anyone else had the same nightmare problem trying to do a simple thing like, change region. I had a Swiss subscription so got billed in CHF but I have recently moved to New Zealand and wanted to update by payment details so I can claim the GST through my business. Simple you would have thought!! NO, I had to contact Adobe, talk to salesperson that didn't speak very good English and was told I had to "cancel your Swiss subscription and then reopen a new subscription in New Zealand". Really, there's no option to just change regions and then your banking details etc. So, I cancelled and reopened a new subscription. But now, I keep getting an error message saying "this subscription will run out in 0 days - please call helpline for further advice" - when I do, I get put on hold listening to shit music that keeps cutting out and then when I do finally get through, I'm speaking to the wrong person because, I have a 'business' subscription. I then get put on hold again, listening to shit music that keeps cutting out. Why can't Adobe at least give me the option of 'for business subscriptions, please press 1 or 2 or 3, or whatever. I why do I have to keep listening to shit, cutting out music, do Adobe not have a better system. This has been going on now for 5 days trying to get this sorted. As you can tell, I'm a tad frustrated!!!!! Adobe customer service is NAFF

[Abambo]

Please structure your text in paragraphs, it's easier to read...

Give customer service this link: Change the country associated with your Adobe ID ! It's clearly noted that when you have an active subscription, you need to pass via Contact Customer Care !

Please post your case numbers here and an ACP will alert Adobe staff for help.

[mgkiwi]

Sorry, you tell me to structure my text in paragraphs - gee, I must try harder next time!!

[Abambo]

Yes, I find it hard to read and that may result in poor quality answers (at least from me... 🙂

Post your case numbers...we will try to find help for you.

[mgkiwi]

I have this case No.

ADB-6217565-X0B8

Evidently, I have a Yashika from Adobe calling me in the next 24 hours, this was from yesterday, 7pm my time.

[chanders59074988]

Hi mgkiwi,

I have reviewed the case carefully and sent you a PM, please check and respond to the PM.

Regards,

Chandni

[patriciaEma]

Yes, I am having the same problem. In my case is even worst, for some reason my account got changed to a country I have not lived for the last 6 years. I am trying to fix my region so my credit card can work but apparently, there is no way to do that unless you cancel your account which makes no sense. Customer support is not helpful.  

[Ani*Adobe]

Hi there, Apologies for poor experience. I see two accounts in the system with Venezuela and US selected as countries. Please let me know if you want to cancel one out of two. ^Ani

[patricia_ema]

That is because the adobe representative asked me to create a new account, however my behance and adobe portfolio are still linked to the previous account wrongly changed by the system to a Venezuela region. Neither I or any adobe representative was able to change the region, that is why I was forced to created a new account. Now I need to transfer my behance and adobe portfolio to the new Adobe ID., in order to to that I need a support code. Could you please provide me with a support code?