No Subscription Found

[Jenn McAskill]

I have a subscription.  I can log into my account online and see the subscrition is up to date.  When I double click on my RAW file however, the PDApp opens saying no subscrition found.  I log in with the confirmed Adobe ID I just used to access the website and nothing.  I click the 'Have a different Adobe ID?' fill in the same log in info, and access the website, but still not the software.  I click contact Customer Support, which takes me to the site that says my serial number has expired or is invalid. 

Yes my comupter is old, and so is my OS - Macbook Pro, Sierra 10.12.6.  I cannot update my PS as it's not compatible with my OS but it worked just fine yesterday, and for the last month.

[Jenn McAskill]

I bought a new computer, upgraded my iOS to the latest and now run the cloud-based version that my previous iOS wouldn't support.  I ultimately got Adobe to admit that they stopped verifying perminent licenses of downloaded software even though subscription payments were up to date.  It was always a them issue. Never a me issue.  About 40 hours of my life I'll never get back. 

[kglad]

@Jenn McAskill 

is ios, for example, a typo in your last message?

[kglad]

@Jude3299562886sk 

what problem are you having?