Not all CC apps show up on Parallels installation

[Ikujaga]

Hi all!

I have a subscription to the whole CC suite which is running fine on my Mac. Now I'm trying to install the apps on Windows via Parallels, as well. (Why do I need to? There's an app that exists only for Win and it can interact with Illustrator and After Effects if it's installed locally.) However, after installing CC on my Windows, only Photoshop and Lightroom show up amongst the available apps. (I'm attaching screen grabs to illustrate the problem.)

I already tried  the Adobe CC Cleaner tool, it didn't help.

Any other ideas? Would be much appreciated.

Best,

Ikumi

CC on macOS:

CC on Win 11:

[Test Screen Name]

1. How much RAM is given to the Windows VM?

2. In the Windows screen shot, there is a button for Photoshop and a button the same for Lightroom. Please translate that button to English for us. (for example Open/Install/Try/Buy/...)

[Ikujaga]

Thanks for replying!

1. Windows says, it's got 6GB of RAM. The Mac itself has 16GB though.

2. It says 'Install' – and install it I can.

[Kanikas]

Hi, 

We're here to help you. Do you mean the other apps show as trial? 

If yes, please follow the steps shared in this link: https://helpx.adobe.com/in/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Let us know the details. Thanks 

Regards 

Kanika 

[Ikujaga]

No, all the other apps don't show up at all, as can be seen on the screengrab I provided above (the second one called 'CC on Win 11'.

[kglad]

@Ikujaga 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Test Screen Name]

The Photoshop minimum is 8GB (Photoshop system requirements (adobe.com))

16GB is recommended - but impossible in this setting. Still, try 8GB and see if it helps.

You might find other apps become visible.

[Lumigraphics]

Your best bet is to install more RAM or run Windows with Boot Camp. 16GB is not enough to run MacOS + Parallels + Windows + Adobe CC. I'd want a bare minimum of 32GB.

[Test Screen Name]

Ah one more very important thing. Is this an Intel Mac or an Arm (M1/M2) Mac?

[Nancy OShea]

This is a really messy set-up complicated with trying to combine native mac OS with Windows 11 and a VM in between. Eeeek!

For simplicity sake, just get a Windows laptop for Windows apps and keep Mac for your Mac apps. 

[rudiwarttmann]

Same problem here, it's absolutely insane. MacBook Pro M4, with Parallels, WIN11. On Mac all apps, on WIN only Photoshop, Acrobat and Illustrator for Tablets.