P201 Error while Installing Creative Cloud

Forum|Forum|5 years ago
July 8, 2020
1 reply
3603 views

Previously had Creative Cloud installed, but it continued to give me the dreaded Error 113 while trying to download and update apps. Adobe tech support told me to run Creative Cloud Cleaner, and now not only are all my apps gone, but Creative Cloud itself won't re-install. I have been through every troubleshooting step in every relevant KB, twice. I've been on chat and phone tech support for hours. I'm on a personal computer on a home network that I manage myself.

Installation

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kglad

Community Expert

there's an exit code 113 (unable to reach adobe servers). is that you saw?

and the p201 error is caused by a network connection timing-out issue.

both indicate a problem with your ability to connect to adobe's servers. you can try disabling all antivirus and antimalware software AND using a wired network connection. if your home network is sketchy and you're installing on a laptop, try a stable public network.

otherwise, you could ask adobe support for direct download links if you're unable to remedy your network settings.

C

c-benderAuthor

Participant

I tried disabling all antivirus, antimalware, and firewall simultaneously. My network is extremely stable. Tech support inexplicably refused to provide me with direct download links and left me with the impression that Adobe will not provide me with the software I'm paying to use through any other method than Creative Cloud. A wired connection is not feasible with my current setup, and that shouldn't have any impact on it anyway. Besides, "turn off everything virus-related and run an ethernet" is not a viable solution long-term.

Before the techs had me uninstall all my apps and Creative Cloud, CC itself was erroring out with code 113, yes. The workflow that frontline support was using to help me troubleshoot that is what led to the ill-fated Cleaner fiasco that now has me unable to use any apps at all.

kglad

Community Expert

i don't think adobe has direct public links for the 2020 versions but, at least, some of the 2019 versions are available, https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

for 2020 versions adobe reps should give you links. if you want v. 2020, ask for a supervisor if the first agent you contact won't give you a link. or just reconnect to communicate with a different agent who's (hopefully) more helpful.

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