p201

Report · Feb 17, 2017

no helpful

Errors when signing in, activating, or starting?

"We are unable to activate [product name]. Product activation is required to use this product..."
"Please connect to the Internet and retry."
"Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An Internet connection is required. Please connect to the Internet or adjust your clock and try again."
"You may have limited access to Adobe apps or services."

Your computer could have trouble connecting to Adobe's activation servers. Follow the steps below to resolve these issues.For more general help with common activation and sign-in issues, see Creative Cloud activation and sign-in troubleshooting or Activation and deactivation troubleshooting.

Troubleshoot connectivity issues

1. Test your connection to Adobe activation servers.

To determine if you have access to the Adobe activation servers, click this link.

Start an Internet browser and open one of the following links, depending on the version of your product:
- Creative Cloud and CS6
- CS5 and CS5.5
If you see a test successful message (see screenshots below), then you have access to the activation servers. Try activating or starting your software.
                Creative Cloud and CS6: Test successful

                CS5 and CS5.5: Test successful

2. Reset your hosts file.

Operating system hosts files map host names to IP addresses. An incorrectly configured hosts file can affect your computer's ability to connect to Adobe's activation servers.Note:

Download the Limited Access Repair tool:
Windows: Limited Access Repair tool for Windows

Mac OS: Limited Access Repair tool for Mac OS

Extract the downloaded file, and then run the Limited Access Repair tool in Admin mode.
- Windows: Right-click on the tool and choose Run as Administrator.
- Mac OS: Double-click the tool and enter the admin credentials to continue.
For more information on how to use the Limited Access tool, see Limited access error in Creative Cloud for desktop app.

Reset the hosts file manually

Reset the hosts file on Windows

Navigate to C:\WINDOWS\System32\drivers\etc

Open the hosts file with a text editor such as Notepad.

Check for any Adobe-related entries in the hosts file.

If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging.

Delete the Adobe-related entries from the hosts file.Make sure that you do not delete any other entries.

Save the hosts file that you edited in the previous step.

Move the file from desktop to the original location: C:\WINDOWS\System32\drivers\etcWhen moving the file, select the "Replace" option.

Reset the hosts file on macOS

To find the hosts file, open Finder and then select Go > Go to Folder. In the box, type the following location and then press Return./private/etc/hosts

Open the hosts file using a text editor such as "Text Edit”.

Check for any Adobe-related entries in the hosts file.

If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging.

Delete the Adobe-related entries from the hosts file.Make sure that you do not delete any other entries.

Save the hosts file that you edited in the previous step.

Move the file from desktop to the original location: /private/etc/hostsWhen moving the file, select the "Replace" option.

3. Make sure that you can access secure sites.

Adobe’s activation servers are on secure (HTTPS) sites, so your computer must be able to access these types of sites.

Start an Internet browser, such as Firefox or Internet Explorer.

Type https://www.adobe.com in the address bar, and then press Enter.

Can't access secure sites?

Check your computer's clock.

Disable authentication proxy servers.

Check firewall settings.

Mac OS: Applications > Utilities > Adobe Application Manager > core > PDApp

4. Check the GlobalSign Root CA certificate.

I've tried these steps,nothing solved

Report · Feb 17, 2017

Hi cc65392368,

I understand that you are getting error 201. I would like to inform you that the primary cause for this issue is the network restrictions. If you have already tried all the steps mentioned above then please get the below urls and ports white listed in your domain with the help of your IT team.

These are Adobe Wildcards URL for the Whitelisting.

*.adobe.com

*.adobelogin.com

*.typekit.com

*.adobesc.com

@amazonses.com

Turn off SSL Scanning on HTTP and HTTPS(Port 80 and 443) respectively.

Apply these exceptions in the Firewall, Proxy and Web Filtering content or Websense. If Caching is enabled on Proxy try disabling the same.

Address	Ports

ccmdls.adobe.com	443
ims-na1.adobelogin.com	80	443
ims-prod06.adobelogin.com	443
na1r.services.adobe.com	80	443
prod-rel-ffc-ccm.oobesaas.adobe.com	443
lm.licenses.adobe.com	80	443
ccmdl.adobe.com	80
swupmf.adobe.com	80
swupdl.adobe.com	80

Regards

Himanshu Gupta

Report · Feb 17, 2017

Moving to Creative Cloud Download & Install