Paid for a plan but can't access it.

[Oussama38590197mak5]

I paid for a year subscription to the 20gb photographers plan. The payment says it went through on the but doesn't show up in my purchase history in adobe. any solution please ?? 

[kglad]

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[KanikaS]

HI there, 

I don't see any active account under the email that you are using with this community. Please make sure your are signed in with correct Adobe ID. Also, feel free to contact support for help. You may use this link: https://adobe.ly/3VXLWJo;

Hope this helps!

^KS