I reset my laptop to factory settings. I want to re-install PE 2020 - I enetered the code, entered the serial number, the page states "you can now download" but if I click the download button nothing happens
Adobe no longer supports TLS 1.0 and 1.1. Please check your system that you're enabled the Transport Layer Security (TLS) 1.2 protocol.
For more infos take a look here:
If you're using Win 7 please upgrade your OS and install the MS Easy Fix.
Also upgrade your browsers to enable TLS 1.2 connections.
If this doesn't help give us more informations including the following :
Adobe Photoshop Elements 2020
No error messages - I bought the English version and had it changed to the Dutch version - worked fine - but bought a new laptop and wanted to re-install but both the English or Dutch serial number is not accepted
I was trying to re-install the software on a new laptop
I just need Adobe to help me re-install the PE2020 that I bought in 2019
Which Windows 10 version (Build) do you exactly use?
Do you logged in to your computer as an Admintrator or as an user with Admin rights during you try the installation?
Try to start the installation with the option "run as an administrator"
Please try to deactivate all protection software like virus scanner, internet security adaware protect and so on during the installation.
Create a temporarly user account with admin rights and try the installation with this user.
Please check the windowes event log if ther are any entries about PSE .