Participant

Answered

penalty to cancel subscription

Forum|Forum|7 years ago
December 23, 2018
7 replies
6500 views

are you kidding me,

a massive penalty to cancel a subscription, wtf,

no thanks , too greedy, been using premiere since ver5

i dont want creative cloud and all the bollox that goes with it, just a video editor and you load up lots crap on my computer then want to rip me off

price has gone up 3 fold yes 3 times more expensive in under 2 years ,

like insurance companies you dont give for loyalty you take, big mistake consumers are wiser now

goodbye adobe

This topic has been closed for replies.

Correct answer John T Smith

When you lease an apartment for one year and want to move out early, you pay a fee

When you lease a car for one year and want out early, you pay a fee

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

You agreed to pay for a year, even if you have monthly payments instead of one annual payment, so leaving early has a fee

T

Test Screen Name

Legend

No, but a contract is a contract. Seems like some people expect that they can cancel payment from the bank and the debt they committed to will magically go away - rather than going to debt recovery, say.

John T Smith

Community Expert

> A subscription is not a lease

Use any word that makes you happy... the simple fact is the purchasing system REQUIRES agreeing to the contract terms to buy a subscription... and it is, always, up to the buyer to actually read the agreement

J

john_stuart

Participant

A subscription is not a lease.

Nancy OShea

Community Expert

There are 3 plan options. Choose the best one for your situation.

Annual, paid monthly. A 12 month commitment during which your price is guaranteed not to go up. Cancelling early incurs a 50% penalty fee.

Annual, prepaid. A 12 month commitment. Cancelling early incurs a 50% penalty fee.

Month-To-Month. No commitment, cancel anytime. Price is not guaranteed and could increase at any time.

Nancy O'Shea— Product User & Community Expert

J

J432431

Participant

John's answer, however creative, is completely wrong.

When you are renting an appartment, you pay a termination fee because they lose money because they have to find another tenant.

When you are renting a car, you pay a termination fee because they lose money because they need to find another person willing to lease.

In the case of Adobe, they don't lose any money because of it because they aren't providing a service which actually costs them much money at all.

LinSims

Community Expert

If you purchase an annual plan from a mobile phone service provider, you pay termination fees if you cancel that contract early.

In all those cases, and in Adobe's case, you agreed to a contract for a year, which means you agreed to pay them a certain amount of money over the course of the year. In return, you get a lower monthly cost. Termination fees cover some of the loss of revenue that you agreed to pay.

Your contention that it doesn't cost Adobe much money to provide the service is incorrect. It costs them millions of dollars to provide this software because they have to pay the people who develop it, they have to pay the people who provide support, they have to pay the people who manage projects, they have to pay the people who keep the company running, they have to pay for infrastructure such as servers, web sites and their development, rental or mortgages on office space, equipment acquisition, healthcare and on and on and on and on.

John T Smith

Correct answer

Community Expert

When you lease an apartment for one year and want to move out early, you pay a fee

When you lease a car for one year and want out early, you pay a fee

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

You agreed to pay for a year, even if you have monthly payments instead of one annual payment, so leaving early has a fee

qweq55546070

Participant

> When you lease an apartment for one year and want to move out early, you pay a fee
No you don't. The apartment is not software. |

> When you lease a car for one year and want out early, you pay a fee.

The car is not a software. Does Photoshop also become your property at the end of your subscription period, like a car? No? Then what is this idiotic comparison?

Subscription is not leasing, nor rent, nor anything else. Subscription may and should be canceled at any moment.

kglad

Community Expert

@qweq55546070

if create a software subscription yoy can set the terms/cost as you see just.

if you agree to an adobe annual subscription, you get a lower monthly cost, than the monthly subscription, in exchange for a one year commitment. if you violate that commitment, you owe a penalty per your agreement with adobe.

Abambo

Community Expert

ellab10053391 wrote
price has gone up 3 fold yes 3 times more expensive in under 2 years ,

Did you have a special promotion? Did you have a student subscription and failed to submit your student affiliation?

There is no other reason for such an increase. Since the start of the subscription model, there was as of my knowledge only one price increase. And generally as of my experience of 20+years user (for sure since Photoshop 4...not CS4), Adobe products where never so affordable than today.

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

Only the Annual Plans have an early cancellation fee (50% of unpaid balance).

If you don't need continuing access to software, buy the monthly plan, cancel anytime.