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Photoshop and premiere elements 2023 error code 183

Explorer ,
Jul 08, 2024 Jul 08, 2024

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I reinstalled windows 10 and I wiped the disks holding my data (photos etc). I now get error code 183 on both PS and premiere when installing. 

I have tried again; restarted; delete the installation files; checked I dont have adobe AIR installed, but it still wont work. 

I dont have any other ideas how to get this to work. Why is it so difficult?

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correct answers 1 Correct answer

Explorer , Jul 09, 2024 Jul 09, 2024

Hi,

 

Many thanks for the suggestion. I updated from here:

 

https://aka.ms/vs/17/release/vc_redist.x64.exe

 

restarted 

 

and removed the adobeTemp file 

and restarted, 

 

and got the same MSVCP120.dll error

 

It really doesnt want to work!

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Community Expert ,
Jul 08, 2024 Jul 08, 2024

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Explorer ,
Jul 08, 2024 Jul 08, 2024

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Thank you for posting this link however I have read this article and the advice didnt help. I have this as a single purchased licence and this software hasnt been provided over an enterprise licence. 

I also do not have third party anti virus software or firewalls. 

I have reinstalled windows again and this still doesnt work 

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Community Expert ,
Jul 08, 2024 Jul 08, 2024

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do you have any antivirus or any firewall?

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Explorer ,
Jul 08, 2024 Jul 08, 2024

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I also do not have third party anti virus software or firewalls. 

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Community Expert ,
Jul 08, 2024 Jul 08, 2024

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let me try again, do you have windows firewall enabled?

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Explorer ,
Jul 08, 2024 Jul 08, 2024

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No its turned off and still doesnt install

 

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Community Expert ,
Jul 08, 2024 Jul 08, 2024

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skip the logo link. otherwise try:

 

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

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Explorer ,
Jul 08, 2024 Jul 08, 2024

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I get the following error:

 

CustomHook_HD_EO.exe - system error

The code execution cannot proceed because MSVCR120.dll was not found. Reinstalling thr programme may fix the problem.

 

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Community Expert ,
Jul 08, 2024 Jul 08, 2024

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Explorer ,
Jul 08, 2024 Jul 08, 2024

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Thanks for this, but I get the same error after restarting and installing again

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Community Expert ,
Jul 08, 2024 Jul 08, 2024

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you installed vcre?

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Explorer ,
Jul 08, 2024 Jul 08, 2024

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yes

Its called vcredist x64

then I restarted and same problem

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Explorer ,
Jul 08, 2024 Jul 08, 2024

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I have a new error

defaultajlwgknmv27q_0-1720458067888.png

 

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Community Expert ,
Jul 08, 2024 Jul 08, 2024

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update your os

 

if that fails, reinstall your os and then update your os.

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Explorer ,
Jul 08, 2024 Jul 08, 2024

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thanks but I have already updated

then reinstalled and updated again

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Community Expert ,
Jul 08, 2024 Jul 08, 2024

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1. Download appropriate media feature pack. Find the proper version here: https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions

2. Run command prompt as admin. Enter this command:

    dism /online /enable-feature /featurename:MediaPlayback

 3. Restart pc. Pr and Ae should run by now.

 

Reference/s:

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Adobe Employee ,
Jul 08, 2024 Jul 08, 2024

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Default, are you still encountering Error 183 while reinstalling Photoshop and Premiere Elements 2023? If so, then please check the install log to determine the exact cause of Error 183. Please see https://adobe.ly/3xOke9U for information on how to locate more information about the fatal error within the log file. ^JW

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Explorer ,
Jul 08, 2024 Jul 08, 2024

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Hello Jeff, thanks for the reply. The install log is below. If you are able to advise from this Id be grateful. 

 

07/08/24 22:57:31:843 | [INFO] | 1664 | HDSetup | HDIM | ApplicationContext | | HDIM | 4480 | ************************* START Adobe Setup *************************
07/08/24 22:57:31:843 | [INFO] | 1664 | HDSetup | HDIM | ApplicationContext | | HDIM | 4480 | Adobe Setup Version: 6.3.0.207
07/08/24 22:57:31:856 | [INFO] | 1664 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 4480 | Inside hdpimCreateSession
07/08/24 22:57:31:857 | [INFO] | 1664 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 4480 | Entering into 'createHDPIMSession'
07/08/24 22:57:31:858 | [INFO] | 1664 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 4480 | new session '{4CB4F13D-6622-41A1-925B-936E5ED67BDC}' created
07/08/24 22:57:31:861 | [INFO] | 1664 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 4480 | Exiting hdpimCreateSession, new session ID is '{4CB4F13D-6622-41A1-925B-936E5ED67BDC}'
07/08/24 22:57:31:861 | [INFO] | 1664 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 4480 | Inside hdpimInstallProduct with request <?xml version="1.0" standalone="yes"?>
<DriverInfo><ProductInfo><Name>Adobe Photoshop Elements 2023</Name><SAPCode>PSE</SAPCode><CodexVersion>21.1</CodexVersion><BaseVersion>21.0</BaseVersion><Dependencies><Dependency><SAPCode>EORG</SAPCode><Platform>win64</Platform><CodexVersion>21.1</CodexVersion><BuildGuid>2cce4796-27d0-4e4f-8f16-248c44039876</BuildGuid><BuildVersion>21.1.0.313</BuildVersion></Dependency><Dependency><SAPCode>HPSE</SAPCode><Platform>win64</Platform><CodexVersion>21.1</CodexVersion><BuildGuid>b03a29e7-7d3b-45ec-833f-1e261505ffac</BuildGuid><BuildVersion>21.1.0.313</BuildVersion></Dependency><FFCChannel>nocc_sti</FFCChannel></Dependencies><IsNonCCProduct>true</IsNonCCProduct><SupportedLanguages><Language locale="cs_CZ"></Language><Language locale="de_DE"></Language><Language locale="en_US"></Language><Language locale="es_ES"></Language><Language locale="fr_FR"></Language><Language locale="it_IT"></Language><Language locale="ja_JP"></Language><Language locale="nl_NL"></Language><Language locale="pl_PL"></Language><Language locale="sv_SE"></Language></SupportedLanguages><MinimumSupportedRuntimeVersion>5.6.0.0</MinimumSupportedRuntimeVersion><HDBuilderVersion>4.0.52</HDBuilderVersion><Platform>win64</Platform><BuildGuid>f7bb5c15-a91c-4bf7-9530-6031ca725256</BuildGuid><BuildVersion>21.1.0.313</BuildVersion></ProductInfo><RequestInfo><uiDisplayLanguage>en_US</uiDisplayLanguage><InstallLanguage>en_US</InstallLanguage><deleteUserPreferences>false</deleteUserPreferences></RequestInfo></DriverInfo>

07/08/24 22:57:31:862 | [INFO] | 1664 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 4480 | Exiting hdpimInstallProduct with status '0'
07/08/24 22:57:31:865 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | Sending HTTP request message: Method: GET || URL: cdn-ffc.oobesaas.adobe.com:443core/v3/applications?name=PSE&version=21.1&platform=win64&build=21.1.0.313 || Timeout: 20 || Compression: false || Request headers: User-Agent : CreativeCloud/6.3.0.207/Win-10.0
x-adobe-app-id : accc-hdcore-desktop
x-adobe-build-guid : f7bb5c15-a91c-4bf7-9530-6031ca725256
x-api-key : CC_HD_ESD_1_0

07/08/24 22:57:31:871 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | Proxy detected: WPAD
07/08/24 22:57:31:871 | [WARN] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
07/08/24 22:57:31:871 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | No default proxy present on the user machine
07/08/24 22:57:31:936 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 884 | HTTP Request Status code 200.
07/08/24 22:57:31:949 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/08/24 22:57:31:949 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | Received HTTP response:
URL = cdn-ffc.oobesaas.adobe.com:443core/v3/applications?name=PSE&version=21.1&platform=win64&build=21.1.0.313
Response code = 200
Response headers:
Accept-Ranges : none
Age : 650
Connection : close
Content-Type : application/json
Date : Mon, 08 Jul 2024 21:46:44 GMT
Server : openresty
Transfer-Encoding : chunked
Via : 1.1 d5da174e34f35b7d1482b8432bf7e084.cloudfront.net (CloudFront)
X-Amz-Cf-Id : J2Wh9VF9WwTshnfAQf3TSX8BjOK0J2V141f4r50AUpOeG6rJRAa6tg==
X-Amz-Cf-Pop : PRG50-C1
X-Cache : Hit from cloudfront
X-FFC-Env : prod
X-FFC-Version : 1.49.12
X-Request-Id : 7e9c2O8jBXeKmbXIvVsic06YteoFWOS1

07/08/24 22:57:31:949 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | Sending HTTP request message: Method: GET || URL: cdn-ffc.oobesaas.adobe.com:443core/v3/applications?name=EORG&version=21.1&platform=win64&build=21.1.0.313 || Timeout: 20 || Compression: false || Request headers: User-Agent : CreativeCloud/6.3.0.207/Win-10.0
x-adobe-app-id : accc-hdcore-desktop
x-adobe-build-guid : 2cce4796-27d0-4e4f-8f16-248c44039876
x-api-key : CC_HD_ESD_1_0

07/08/24 22:57:31:953 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | Proxy detected: WPAD
07/08/24 22:57:31:954 | [WARN] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
07/08/24 22:57:31:954 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | No default proxy present on the user machine
07/08/24 22:57:32:003 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 7428 | HTTP Request Status code 200.
07/08/24 22:57:32:014 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/08/24 22:57:32:014 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | Received HTTP response:
URL = cdn-ffc.oobesaas.adobe.com:443core/v3/applications?name=EORG&version=21.1&platform=win64&build=21.1.0.313
Response code = 200
Response headers:
Accept-Ranges : none
Age : 291
Connection : close
Content-Type : application/json
Date : Mon, 08 Jul 2024 21:52:43 GMT
Server : openresty
Transfer-Encoding : chunked
Via : 1.1 f631e696fd022598ec39e248ac48b192.cloudfront.net (CloudFront)
X-Amz-Cf-Id : -AyBJtSrZcFY1hIHeip8r2Jc00hTrFf5vCAK6YvtDsr6J8XxW1QzTA==
X-Amz-Cf-Pop : PRG50-C1
X-Cache : Hit from cloudfront
X-FFC-Env : prod
X-FFC-Version : 1.49.12
X-Request-Id : F5SmzVboEGHYZK9gapx3EiD1hrPg3pWe

07/08/24 22:57:32:014 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | Sending HTTP request message: Method: GET || URL: cdn-ffc.oobesaas.adobe.com:443core/v3/applications?name=HPSE&version=21.1&platform=win64&build=21.1.0.313 || Timeout: 20 || Compression: false || Request headers: User-Agent : CreativeCloud/6.3.0.207/Win-10.0
x-adobe-app-id : accc-hdcore-desktop
x-adobe-build-guid : b03a29e7-7d3b-45ec-833f-1e261505ffac
x-api-key : CC_HD_ESD_1_0

07/08/24 22:57:32:018 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | Proxy detected: WPAD
07/08/24 22:57:32:019 | [WARN] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
07/08/24 22:57:32:019 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | No default proxy present on the user machine
07/08/24 22:57:32:063 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 7428 | HTTP Request Status code 200.
07/08/24 22:57:32:065 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/08/24 22:57:32:065 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 6112 | Received HTTP response:
URL = cdn-ffc.oobesaas.adobe.com:443core/v3/applications?name=HPSE&version=21.1&platform=win64&build=21.1.0.313
Response code = 200
Response headers:
Accept-Ranges : none
Age : 292
Connection : close
Content-Type : application/json
Date : Mon, 08 Jul 2024 21:52:42 GMT
Server : openresty
Transfer-Encoding : chunked
Via : 1.1 f18b0bd4a5b62e5fb49428cc4789689e.cloudfront.net (CloudFront)
X-Amz-Cf-Id : M5qI_Zoj363twslolYX_sMac8lUwJtcmIyHSQJ-szWjPBSsYlco14A==
X-Amz-Cf-Pop : PRG50-C1
X-Cache : Hit from cloudfront
X-FFC-Env : prod
X-FFC-Version : 1.49.12
X-Request-Id : EvATDF5cZ4qxgnLwdgvcxWNMHYh9ZFvo

07/08/24 22:57:32:065 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Populating install data from Application JSON
07/08/24 22:57:32:069 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Populating install data from Application JSON
07/08/24 22:57:32:071 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Populating install data from Application JSON
07/08/24 22:57:32:072 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | InstallType for product PSE is complete
07/08/24 22:57:32:072 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | InstallType for product EORG is complete
07/08/24 22:57:32:072 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | InstallType for product HPSE is complete
07/08/24 22:57:32:083 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Sanitizing data for product-'Adobe Photoshop Elements 2023'
07/08/24 22:57:32:083 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | HD Packager Version-'4.0.52'
07/08/24 22:57:32:083 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Sanitizing data for product-'Elements 2023 Organizer'
07/08/24 22:57:32:083 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | HD Packager Version-'4.0.52'
07/08/24 22:57:32:083 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Sanitizing data for product-'Photoshop Elements 2023 Welcome Screen'
07/08/24 22:57:32:083 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | HD Packager Version-'4.0.52'
07/08/24 22:57:32:182 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Acquired product specific lock for SAPCode: PSE
07/08/24 22:57:32:182 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Acquired product specific lock for SAPCode: EORG
07/08/24 22:57:32:182 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Acquired product specific lock for SAPCode: HPSE
07/08/24 22:57:32:183 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Final Install Directory for the workflow is C:\Program Files\Adobe
07/08/24 22:57:32:183 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 |
07/08/24 22:57:32:183 | [INFO] | 1664 | HDSetup | HDPIM | HardwareUtils | | HDPIM | 6112 | Inside HardwareUtils::FetchHardwareSummary
07/08/24 22:57:32:183 | [INFO] | 1664 | HDSetup | HDPIM | HardwareUtils | | HDPIM | 6112 | HardwareUtils::FetchHardwareSummary | fetched current OS version
07/08/24 22:57:32:183 | [INFO] | 1664 | HDSetup | HDPIM | HardwareUtils | | HDPIM | 6112 | HardwareUtils::FetchHardwareSummary | fetched OS bitness
07/08/24 22:57:32:183 | [INFO] | 1664 | HDSetup | HDPIM | HardwareUtils | | HDPIM | 6112 | HardwareUtils::FetchHardwareSummary | fetched OS Architecture
07/08/24 22:57:32:183 | [INFO] | 1664 | HDSetup | HDPIM | HardwareUtils | | HDPIM | 6112 | HardwareUtils::FetchHardwareSummary | fetched OS build version
07/08/24 22:57:32:190 | [INFO] | 1664 | HDSetup | OOBEUtils | HardwareUtils | | OOBEUtils | 6112 | Connected to ROOT\CIMV2 WMI namespace
07/08/24 22:57:32:204 | [INFO] | 1664 | HDSetup | HDPIM | HardwareUtils | | HDPIM | 6112 | HardwareUtils::FetchHardwareSummary | fetched system info
07/08/24 22:57:33:237 | [INFO] | 1664 | HDSetup | OOBEUtils | HardwareUtils | | OOBEUtils | 6112 | Detecting CPU SIMD instructions for Non Arm Architecture
07/08/24 22:57:33:238 | [INFO] | 1664 | HDSetup | HDPIM | HardwareUtils | | HDPIM | 6112 | Detected CPU SIMD instructions for Non Arm Architecture
07/08/24 22:57:35:562 | [INFO] | 1664 | HDSetup | OOBEUtils | HardwareUtils | | OOBEUtils | 6112 | Using DXGI value for Video Memory NVIDIA GeForce RTX 3060
07/08/24 22:57:35:564 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Client Info Json String to be passed to the script is : {"context":"ACC","installDirectory":"C:\\Program Files\\Adobe","locale":"en_US"}
.
07/08/24 22:57:35:582 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Script execution for checking system requirements has succeeded with result: {"checkResult":"success","failingList":[]}.
07/08/24 22:57:35:582 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Script execution 'checkResult' is success
07/08/24 22:57:35:582 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Final Install Directory for the workflow is C:\Program Files\Adobe
07/08/24 22:57:35:582 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Final Install Directory for the workflow is C:\Program Files\Adobe
07/08/24 22:57:35:582 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Sorting packages to install
07/08/24 22:57:35:583 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Sorting packages to install
07/08/24 22:57:35:583 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Sorting packages to install
07/08/24 22:57:35:584 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Package (Name: AdobePhotoshopElements21_core Version: 21.1.0.313) selected for install
07/08/24 22:57:35:584 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Package (Name: AdobePhotoshopElements21_core1 Version: 21.1.0.313) selected for install
07/08/24 22:57:35:585 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Package (Name: AdobePhotoshopElements21_core2 Version: 21.1.0.313) selected for install
07/08/24 22:57:35:585 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Package (Name: AdobePhotoshopElements21_noncore1 Version: 21.1.0.313) selected for install
07/08/24 22:57:35:586 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Package (Name: AdobePhotoshopElements21_sonic Version: 21.0.0.239) selected for install
07/08/24 22:57:35:587 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Package (Name: AdobePhotoshopElements21-en_US Version: 21.0.0.239) selected for install
07/08/24 22:57:35:587 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Package (Name: AdobeElements21Organizer_core Version: 21.1.0.313) selected for install
07/08/24 22:57:35:589 | [INFO] | 1664 | HDSetup | HDPIM | HDPIMDBHelper | | HDPIM | 6112 | Install Directory2 received from the DB(DBHelper) is C:\Program Files\Adobe
07/08/24 22:57:35:590 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Package (Name: AdobeElements21Organizer_core_AutoAnalyzer Version: 21.1.0.313) selected for install
07/08/24 22:57:35:591 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Package (Name: AdobeElements21Organizer_core3 Version: 21.1.0.313) selected for install
07/08/24 22:57:35:591 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Package (Name: AdobeElements21Organizer_core2 Version: 21.0.0.239) selected for install
07/08/24 22:57:35:592 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Package (Name: AdobeElements21Organizer_core4 Version: 21.1.0.313) selected for install
07/08/24 22:57:35:592 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Package (Name: AdobeElements21Organizer_noncore1 Version: 21.1.0.313) selected for install
07/08/24 22:57:35:593 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Package (Name: AdobeElements21Organizer-en_US Version: 21.0.0.239) selected for install
07/08/24 22:57:35:594 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Package (Name: AdobeHUBPhotoshopElements21_core Version: 21.1.0.313) selected for install
07/08/24 22:57:35:594 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Package (Name: AdobeHUBPhotoshopElements21_non_core Version: 21.1.0.313) selected for install
07/08/24 22:57:36:437 | [INFO] | 1664 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 6112 | Win32 Runtimes to install: VC12,VC14,VC14.1
07/08/24 22:57:36:437 | [INFO] | 1664 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 6112 | Win64 Runtimes to install: VC12,VC14,VC14.1
07/08/24 22:57:36:471 | [INFO] | 1664 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 6112 | Successfully executed runtime installer custom hook exe from path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\Runtime\customhook\RuntimeCustomHook.exe with return code 0
07/08/24 22:57:36:471 | [INFO] | 1664 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 6112 | Time taken to install VC runtimes : 0 secs
07/08/24 22:57:36:471 | [INFO] | 1664 | HDSetup | HDPIM | TaskManager | | HDPIM | 10888 | Starting 'DOWNLOAD' task for Package (Name: AdobeElements21Organizer_core Version: 21.1.0.313)
07/08/24 22:57:36:472 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | Sending HTTP request message: Method: GET || URL: cdn-ffc.oobesaas.adobe.com:443core/v2/validation/59289?algorithm=TYPE2 || Timeout: 20 || Compression: false || Request headers: User-Agent : CreativeCloud/6.3.0.207/Win-10.0
x-adobe-app-id : accc-hdcore-desktop
x-api-key : CC_HD_ESD_1_0

07/08/24 22:57:36:477 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | Proxy detected: WPAD
07/08/24 22:57:36:477 | [WARN] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
07/08/24 22:57:36:477 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | No default proxy present on the user machine
07/08/24 22:57:36:526 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 884 | HTTP Request Status code 200.
07/08/24 22:57:36:526 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/08/24 22:57:36:526 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | Received HTTP response:
URL = cdn-ffc.oobesaas.adobe.com:443core/v2/validation/59289?algorithm=TYPE2
Response code = 200
Response headers:
Accept-Ranges : none
Age : 278
Connection : close
Content-Type : application/xml
Date : Mon, 08 Jul 2024 21:53:00 GMT
Server : openresty
Transfer-Encoding : chunked
Via : 1.1 f18b0bd4a5b62e5fb49428cc4789689e.cloudfront.net (CloudFront)
X-Amz-Cf-Id : WIvlB5PRCnUVTQ0akal8S1b1X3EZRwHsRaLhk-te26UGmOnHN5-R0A==
X-Amz-Cf-Pop : PRG50-C1
X-Cache : Hit from cloudfront
X-FFC-Env : prod
X-FFC-Version : 1.49.12
X-Request-Id : iB0eKO9H0tYJiOjknFIewkfIiJ3s0CDV

07/08/24 22:57:36:527 | [INFO] | 1664 | HDSetup | HDPIM | DownloadManager | | HDPIM | 10888 | Package (Name: AdobeElements21Organizer_core Version: 21.1.0.313) Download info - DownloadSize: 115480880, DownloadPath:'C:\Users\nickj\AppData\Local\Temp\{1F661A68-1777-4A0D-A525-26455AC1AFCE}'
07/08/24 22:57:36:527 | [INFO] | 1664 | HDSetup | HDPIM | DownloadManager | | HDPIM | 10888 | Enabling Bluestreak download for EORG
07/08/24 22:57:36:860 | [INFO] | 1664 | HDSetup | OOBEUtils | ValidatorFactory | | OOBEUtils | 10856 | createFromType Validator type is TYPE2
07/08/24 22:57:41:785 | [INFO] | 1664 | HDSetup | HDPIM | TaskManager | | HDPIM | 4668 | Starting 'EXTRACT' task for Package (Name: AdobeElements21Organizer_core Version: 21.1.0.313)
07/08/24 22:57:41:785 | [INFO] | 1664 | HDSetup | HDPIM | TaskManager | | HDPIM | 10888 | Completed 'DOWNLOAD' task for Package (Name: AdobeElements21Organizer_core Version: 21.1.0.313), Time taken '5' sec
07/08/24 22:57:41:785 | [INFO] | 1664 | HDSetup | HDPIM | TaskManager | | HDPIM | 10888 | Starting 'DOWNLOAD' task for Package (Name: AdobeElements21Organizer_core_AutoAnalyzer Version: 21.1.0.313)
07/08/24 22:57:41:785 | [ERROR] | 1664 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4668 | Path:C:\adobeTemp already exists
07/08/24 22:57:41:786 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | Sending HTTP request message: Method: GET || URL: cdn-ffc.oobesaas.adobe.com:443core/v2/validation/59291?algorithm=TYPE2 || Timeout: 20 || Compression: false || Request headers: User-Agent : CreativeCloud/6.3.0.207/Win-10.0
x-adobe-app-id : accc-hdcore-desktop
x-api-key : CC_HD_ESD_1_0

07/08/24 22:57:41:786 | [INFO] | 1664 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4668 | Package (Name: AdobeElements21Organizer_core Version: 21.1.0.313) Extract info - ExtractSize: 508715941, ExtractPath:'C:\adobeTemp\ETRB542.tmp'
07/08/24 22:57:41:786 | [INFO] | 1664 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4668 | starting decompression of file C:\Users\nickj\AppData\Local\Temp\{1F661A68-1777-4A0D-A525-26455AC1AFCE}\AdobeElements21Organizer_core.zip to folder C:\adobeTemp\ETRB542.tmp with type Zip-Lzma2
07/08/24 22:57:41:790 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | Proxy detected: WPAD
07/08/24 22:57:41:791 | [WARN] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
07/08/24 22:57:41:791 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | No default proxy present on the user machine
07/08/24 22:57:41:842 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 4648 | HTTP Request Status code 200.
07/08/24 22:57:41:842 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/08/24 22:57:41:842 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | Received HTTP response:
URL = cdn-ffc.oobesaas.adobe.com:443core/v2/validation/59291?algorithm=TYPE2
Response code = 200
Response headers:
Accept-Ranges : none
Age : 262
Connection : close
Content-Type : application/xml
Date : Mon, 08 Jul 2024 21:53:22 GMT
Server : openresty
Transfer-Encoding : chunked
Via : 1.1 b5f551be30f63eca57ca04273cb75994.cloudfront.net (CloudFront)
X-Amz-Cf-Id : 2SOAgW2xb3TDA53imyaZxOX5Pqs02WKwOFr5SyDDJX3s8rEaAVd2Bw==
X-Amz-Cf-Pop : PRG50-C1
X-Cache : Hit from cloudfront
X-FFC-Env : prod
X-FFC-Version : 1.49.12
X-Request-Id : XqzywDXaQWG50y3VfZk7LfRs6LgiRCvn

07/08/24 22:57:41:843 | [INFO] | 1664 | HDSetup | HDPIM | DownloadManager | | HDPIM | 10888 | Package (Name: AdobeElements21Organizer_core_AutoAnalyzer Version: 21.1.0.313) Download info - DownloadSize: 277658838, DownloadPath:'C:\Users\nickj\AppData\Local\Temp\{1BC119AA-87E9-4DAF-BC03-9D14F1ACCD88}'
07/08/24 22:57:41:843 | [INFO] | 1664 | HDSetup | HDPIM | DownloadManager | | HDPIM | 10888 | Enabling Bluestreak download for EORG
07/08/24 22:57:42:175 | [INFO] | 1664 | HDSetup | OOBEUtils | ValidatorFactory | | OOBEUtils | 7140 | createFromType Validator type is TYPE2
07/08/24 22:57:48:878 | [INFO] | 1664 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4668 | Successfully deleted directory from path: C:\Users\nickj\AppData\Local\Temp\{1F661A68-1777-4A0D-A525-26455AC1AFCE}. Recursive: 1
07/08/24 22:57:48:879 | [INFO] | 1664 | HDSetup | HDPIM | TaskManager | | HDPIM | 4668 | Completed 'EXTRACT' task for Package (Name: AdobeElements21Organizer_core Version: 21.1.0.313), Time taken '7' sec
07/08/24 22:57:48:879 | [INFO] | 1664 | HDSetup | HDPIM | TaskManager | | HDPIM | 10860 | Starting 'INSTALL' task for Package (Name: AdobeElements21Organizer_core Version: 21.1.0.313)
07/08/24 22:57:50:394 | [WARN] | 1664 | HDSetup | HDPIM | RunProgramCommand | | HDPIM | 10860 | Program "C:\Program Files\Adobe\Elements 2023 Organizer\CustomHook\CustomHook_HD_EO.exe" failed with exit code: -1073741515
07/08/24 22:57:50:394 | [FATAL] | 1664 | HDSetup | HDPIM | InstallHelper | | HDPIM | 10860 | Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobeElements21Organizer_core', version:21.1.0.313
07/08/24 22:57:50:483 | [FATAL] | 1664 | HDSetup | HDPIM | InstallHelper | | HDPIM | 10860 | Error occurred in install of package (Name: AdobeElements21Organizer_core Version: 21.1.0.313). Error code: '183'
07/08/24 22:57:50:935 | [INFO] | 1664 | HDSetup | HDIM | ApplicationContext | | HDIM | 7408 | Exit Code: 183
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 1 error(s), 6 warnings(s)

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobeElements21Organizer_core', version:21.1.0.313
FATAL: Error occurred in install of package (Name: AdobeElements21Organizer_core Version: 21.1.0.313). Error code: '183'
ERROR: Path:C:\adobeTemp already exists
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: Program "C:\Program Files\Adobe\Elements 2023 Organizer\CustomHook\CustomHook_HD_EO.exe" failed with exit code: -1073741515
-------------------------------------------------------------------------------------

07/08/24 22:57:51:399 | [INFO] | 1664 | HDSetup | HDPIM | TaskManager | | HDPIM | 4668 | Starting 'EXTRACT' task for Package (Name: AdobeElements21Organizer_core_AutoAnalyzer Version: 21.1.0.313)
07/08/24 22:57:51:400 | [ERROR] | 1664 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4668 | Path:C:\adobeTemp already exists
07/08/24 22:57:51:400 | [INFO] | 1664 | HDSetup | HDPIM | TaskManager | | HDPIM | 10888 | Completed 'DOWNLOAD' task for Package (Name: AdobeElements21Organizer_core_AutoAnalyzer Version: 21.1.0.313), Time taken '10' sec
07/08/24 22:57:51:401 | [INFO] | 1664 | HDSetup | HDPIM | TaskManager | | HDPIM | 10888 | Starting 'DOWNLOAD' task for Package (Name: AdobeElements21Organizer_core3 Version: 21.1.0.313)
07/08/24 22:57:51:403 | [INFO] | 1664 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4668 | Package (Name: AdobeElements21Organizer_core_AutoAnalyzer Version: 21.1.0.313) Extract info - ExtractSize: 559863465, ExtractPath:'C:\adobeTemp\ETRDACD.tmp'
07/08/24 22:57:51:403 | [INFO] | 1664 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4668 | starting decompression of file C:\Users\nickj\AppData\Local\Temp\{1BC119AA-87E9-4DAF-BC03-9D14F1ACCD88}\AdobeElements21Organizer_core_AutoAnalyzer.zip to folder C:\adobeTemp\ETRDACD.tmp with type Zip-Lzma2
07/08/24 22:57:51:404 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | Sending HTTP request message: Method: GET || URL: cdn-ffc.oobesaas.adobe.com:443core/v2/validation/59292?algorithm=TYPE2 || Timeout: 20 || Compression: false || Request headers: User-Agent : CreativeCloud/6.3.0.207/Win-10.0
x-adobe-app-id : accc-hdcore-desktop
x-api-key : CC_HD_ESD_1_0

07/08/24 22:57:51:414 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | Proxy detected: WPAD
07/08/24 22:57:51:414 | [WARN] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
07/08/24 22:57:51:414 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | No default proxy present on the user machine
07/08/24 22:57:51:461 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 3812 | HTTP Request Status code 200.
07/08/24 22:57:51:461 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/08/24 22:57:51:461 | [INFO] | 1664 | HDSetup | OOBEUtils | HTTPConnector | | OOBEUtils | 10888 | Received HTTP response:
URL = cdn-ffc.oobesaas.adobe.com:443core/v2/validation/59292?algorithm=TYPE2
Response code = 200
Response headers:
Accept-Ranges : none
Age : 241
Connection : close
Content-Type : application/xml
Date : Mon, 08 Jul 2024 21:53:52 GMT
Server : openresty
Transfer-Encoding : chunked
Via : 1.1 3da92f19744e3229b09a019ec66be172.cloudfront.net (CloudFront)
X-Amz-Cf-Id : aGtaGeaQPzUygeg2jeLdDoBQT6x-Jd8sRVeNYsnUVaV394eLnCAdUg==
X-Amz-Cf-Pop : PRG50-C1
X-Cache : Hit from cloudfront
X-FFC-Env : prod
X-FFC-Version : 1.49.12
X-Request-Id : PzfQ98fwsNZbzzd9VmcQVaKaJKIjz8Jw

07/08/24 22:57:51:462 | [INFO] | 1664 | HDSetup | HDPIM | DownloadManager | | HDPIM | 10888 | Package (Name: AdobeElements21Organizer_core3 Version: 21.1.0.313) Download info - DownloadSize: 96927240, DownloadPath:'C:\Users\nickj\AppData\Local\Temp\{67FA42F0-1A2E-4802-831B-A936D19F43CE}'
07/08/24 22:57:51:462 | [INFO] | 1664 | HDSetup | HDPIM | DownloadManager | | HDPIM | 10888 | Enabling Bluestreak download for EORG
07/08/24 22:57:51:785 | [INFO] | 1664 | HDSetup | OOBEUtils | ValidatorFactory | | OOBEUtils | 2428 | createFromType Validator type is TYPE2
07/08/24 22:57:53:132 | [INFO] | 1664 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 11112 | Inside hdpimControlProgress for request type '2' with driverXML
07/08/24 22:57:53:533 | [INFO] | 1664 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 10888 | Successfully deleted directory from path: C:\Users\nickj\AppData\Local\Temp\{67FA42F0-1A2E-4802-831B-A936D19F43CE}. Recursive: 1
07/08/24 22:57:53:537 | [ERROR] | 1664 | HDSetup | OOBEUtils | UnzipHandler | | OOBEUtils | 4668 | some error for file C:\adobeTemp\ETRDACD.tmp\3\ElementsAutoAnalyzer\Core\Application\opencv_core410.dll
07/08/24 22:57:53:552 | [INFO] | 1664 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4668 | Successfully deleted directory from path: C:\adobeTemp\ETRDACD.tmp. Recursive: 1
07/08/24 22:57:53:552 | [INFO] | 1664 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 11112 | Exiting hdpimControlProgress with status '0'
07/08/24 22:57:54:060 | [INFO] | 1664 | HDSetup | HDIM | ApplicationContext | | HDIM | 4480 | Exit Code: 183
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 3 error(s), 7 warnings(s)

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobeElements21Organizer_core', version:21.1.0.313
FATAL: Error occurred in install of package (Name: AdobeElements21Organizer_core Version: 21.1.0.313). Error code: '183'
ERROR: Path:C:\adobeTemp already exists
ERROR: Path:C:\adobeTemp already exists
ERROR: some error for file C:\adobeTemp\ETRDACD.tmp\3\ElementsAutoAnalyzer\Core\Application\opencv_core410.dll
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: Program "C:\Program Files\Adobe\Elements 2023 Organizer\CustomHook\CustomHook_HD_EO.exe" failed with exit code: -1073741515
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

07/08/24 22:57:54:060 | [INFO] | 1664 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 4480 | Inside hdpimTerminateSession
07/08/24 22:57:54:634 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Released product specific lock for SAPCode: PSE
07/08/24 22:57:54:635 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Released product specific lock for SAPCode: EORG
07/08/24 22:57:54:635 | [INFO] | 1664 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 6112 | Released product specific lock for SAPCode: HPSE
07/08/24 22:57:54:681 | [INFO] | 1664 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4480 | Successfully deleted directory from path: C:\adobeTemp\ETRB542.tmp. Recursive: 1
07/08/24 22:57:54:696 | [INFO] | 1664 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4480 | Successfully deleted directory from path: C:\Users\nickj\AppData\Local\Temp\{1BC119AA-87E9-4DAF-BC03-9D14F1ACCD88}. Recursive: 1
07/08/24 22:57:54:698 | [INFO] | 1664 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 4480 | Exiting hdpimTerminateSession, successfully closed session '0'
07/08/24 22:57:54:699 | [INFO] | 1664 | HDSetup | HDIM | ApplicationContext | | HDIM | 4480 | ************************* END Adobe Setup *************************

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Adobe Employee ,
Jul 08, 2024 Jul 08, 2024

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Thanks, Default. Have you tried renaming or deleting C://adobeTemp/ and then trying to run the installation again?

The relevant fatal error appears to be FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobeElements21Organizer_core', version:21.1.0.313
FATAL: Error occurred in install of package (Name: AdobeElements21Organizer_core Version: 21.1.0.313). Error code: '183'
ERROR: Path:C:\adobeTemp already exists.

 

Alternately, anti-virus/security software could prevent the creation or updating of adobeTemp, per Kglad's previous suggestion. Please ensure that all OS and security software updates are installed and that the security software utilizes the manufacturer-recommended settings. Additional information about Error 183 can be found at https://adobe.ly/3zAxlfz.

 

Please update this public discussion with your results or any questions, Default. Thanks! ^JW

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Explorer ,
Jul 09, 2024 Jul 09, 2024

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Thanks for your reply.

 

I deleted the hidden adobeTemp folder, switched off firewalls and antivirus and restarted the computer but I got the below error again. Curiously it carried on installing and then got stuck at 78%. 

defaultajlwgknmv27q_0-1720511587575.png

 

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Community Expert ,
Jul 09, 2024 Jul 09, 2024

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update your ms visual c++ versions that can be updated.

repair all versions that can be repaired.

 

 

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Explorer ,
Jul 09, 2024 Jul 09, 2024

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Hi,

 

Many thanks for the suggestion. I updated from here:

 

https://aka.ms/vs/17/release/vc_redist.x64.exe

 

restarted 

 

and removed the adobeTemp file 

and restarted, 

 

and got the same MSVCP120.dll error

 

It really doesnt want to work!

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Community Expert ,
Jul 09, 2024 Jul 09, 2024

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click this - 

Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download...

and download Visual C++ Redistributable for Visual Studio 2012 Update 4

select both VSU_4\vcredist_x64.exe  and VSU_4\vcredist_x86.exe 

once downloaded run these files

and click repair on both

 

 

 

 

kglad_0-1720533321670.png

 

kglad_1-1720533321671.png

 

 

then it will ask you to restart , do not restart and download the next update

 

Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download...

 

and follow the same steps

 

next step will be removing(delete/ rename) preferences folder from these locations

 

C:\Users\usernameAppData\Local\Adobe

C:\Users\usernameAppData\Roaming\Adobe

 

then restart your computer

retry

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Explorer ,
Jul 09, 2024 Jul 09, 2024

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Thank you for your comments.

It is now finally installed. I was already researching alternative programmes lol.

I appreciate your help!

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