Photoshop continually tries to uninstall

[Hodges3902]

No matter how many times I uninstall all apps including Creative Cloud. I keep getting this prompt that it is trying to uninstall. If I click any of these options, it has an error and loops back to this.

[Jeffrey_A_Wright]

Hodges3902, how is the uninstall of Photoshop CC beginning?  Does the uninstall process happen as soon as you start up Windows?  Did you use the process listed in Uninstall or remove Creative Cloud apps to remove Photoshop CC?

[Hodges3902]

Even when Creative Cloud is closed, it will initiate this process. I have

tried that. I have completely wiped all Adobe products from all my drives

and as soon as I download Adobe CC again, it starts doing this again.

On Tue, Dec 11, 2018 at 11:23 AM Jeff A Wright <forums_noreply@adobe.com>

[Jeffrey_A_Wright]

Hodges3902 do you have an individual membership?  Are you installing the Adobe Creative Cloud desktop application on a computer that you personally manage?  What version of Windows are you installing on?

[Hodges3902]

I have an individual membership. I am installing it on my personal Windows

10 computer.

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On Tue, Dec 11, 2018 at 12:00 PM Jeff A Wright <forums_noreply@adobe.com>

[Jeffrey_A_Wright · Accepted solution]

Hodges3902, as a next step please try reinstalling the Creative Cloud desktop app using the process listed in Learn how to download your Adobe Creative Cloud app  while Windows 10 is in Safe Mode.

For information on how to start Windows 10 in Safe mode see https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

[Hodges3902]

I think that may have worked. So far so good.

On Tue, Dec 11, 2018 at 6:45 PM Jeff A Wright <forums_noreply@adobe.com>

[Jeffrey_A_Wright]

This is good news, Hodges3902.  It is likely one of the startup items is causing Photoshop to begin the uninstall process.  You can use the MS Configuration Utility to identify the cause of the unexpected uninstallations of Photoshop further.

Information on how to access the MSConfig Utility can be found at https://support.microsoft.com/en-us/help/4026130/windows-how-to-open-msconfig-in-windows-10 .  Once you do locate the cause, can you please update this public forum discussion, Hodges3902?  This will allow other individuals are facing the same error to gain insight from what is causing this behavior on this Windows 10 computer.

I will look forward to your update, Hodges3902.