photoshop cs5.1

[Guest]

after downloading photoshop cs5.1 i cant open it. get a message that it is damaged or incomplete. what do i do? its payed for online

[Jeffrey_A_Wright]

I would recommend try downloading again.  Perhaps try using a different web browser?  You can also choose the alternate download option instead of utilizing the Akamai download manager.

[Guest]

thank you. Tried it again with alternate download, still not working!

[Jeffrey_A_Wright]

What happened when you tried the direct/alternate download option?

[Guest]

with the direct/alternate download I get the same message "damaged or incomplete" and a round sign with a line through it for the photoshop symbol.

[Jeffrey_A_Wright]

KatrineLouis are you trying to download, install, or launch Photoshop CS5.1?  Perhaps if you can provide a screenshot of what you are seeing?  Click on the camera button to attach the screenshot to your message.

[Guest]

I have bought the download version of photoshop cs5 and dreamweaver cs5. Dreamweaver worked fine but photoshop downloads but I cant launch it. Same thing happened when I tried the test version.

[Guest]

I also get this message when trying to download: "already installed", this didnt happen when downloading dreamweaver.

[Jeffrey_A_Wright · Accepted solution]

KatrineLouis I would recommend removing Photoshop and reinstalling.  You can find the uninstaller inside your Utilities folder and the Adpbe Installers folder.

[Guest]

Hi Jeff, thank you! thats where the problem was. Now it works!

[Jeffrey_A_Wright]

Excellent great to hear KatrineLouis!