Photoshop CS6 Update fails

[derkaip]

My Mac showed me an update for Photoshop CS6. when starting it it runs through (download and installation), but shows at the end: "update failed".

the site iwth additional info shows this error code: "Error log file location: /Library/Logs/Adobe/Installers"

what can I do?

thanks,

kai.

[Mandeep5062 · Accepted solution]

Hi derkaip

Please refer the below KB Doc : http://helpx.adobe.com/creative-suite/kb/troubleshoot-update-issues-cs5-cs5.html

[derkaip]

cannot find update 13.1.2 in the list there ...

Neue Handy Nummer:

+49(0)151-675 132 81

2013/4/16 Mandeep5062 <forums_noreply@adobe.com>

**

Re: Photoshop CS6 Update fails created by Mandeep5062<http://forums.adobe.com/people/Mandeep5062>in

Downloading, Installing, Setting Up - View the full discussion<http://forums.adobe.com/message/5241320#5241320

[Bouknight.Jonathan]

I'm having the same problem with the update failing.  I also looked on the list and this update is not on there.

[Jeff A Wright]

The 13.1.2 update will not be available on the product update page because it is a feature bearing update only available to Creative Cloud subscribers.

Jonathanearthsleep you will want to review the install logs to determine the exact failure you are experiencing when trying to apply the update.  You can find information on how to review those logs in the document referenced by Mandeep in message #1 or by reviewing Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.